Standard Operating Procedures
topic on 7 shows · 12 statements across 10 episodes
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12 statements about Standard Operating Procedures, every show
Gaskill: AI Skills Act as Standard Operating Procedures for Agents
“So the easiest way to think about skills is SOPs for AI. So standing operated standing operated, oh my god, standard operating procedures for AI. It's a mouthful. It means once you explain something once, you never have to explain it ever again.”
Chase: Human standard operating procedures should guide AI agent system prompts
“If you have a standard operating procedure for how a human should do things like that, that should influence a lot of what the system prompt is.”
Reggio: The real challenge in operational AI is codifying unwritten SOPs into prompts
“The challenge is really articulating and refining prompts to reflect. Reflect the execution of the SOP and like reflect all the sort of institutional knowledge that isn't written down so that agents can properly replace like the humans or the contractors that …”
Sanchez documents an SOP for any task exceeding three steps done thrice
“Anytime something that we do has more than three steps and we do it more than three times, we try to write it down and create an SOP.”
Sanchez uses physical photographed checklists for team SOPs
“The best idea SOPs ideally you take a screenshot or you take a picture of it and everybody signs off what they did. And this sounds kind of annoying and over the top, but I learned it from boring businesses because that's what you have to do with technicians.”
Godement: Enterprise AI Deployments Fail Without Subject Matter Experts on Tiger Teams
“The reality is, like, the standard, like, operating procedures, like the SOPs, are largely in people's heads. And so, unless you have that tiger team, like, mix of, like, technical and, like, you know, subject matter experts, Really hard, like, to get somethin…”
Sanchez: Any task with over three steps done thrice requires an SOP
“We have something called the rule of three. So every time you do a task that has more than three steps, and you do it more than three times, it needs to become an SOP”
Sanchez: Creating SOPs when resigning builds portable frameworks for future roles
“You can also leave your mark on an organization for years to come if you do SOPs of what your job is. Like, if you uniquely tie it up, one thing that I didn't realize back in the day is uniquely tying it up Also gave me the frameworks to then use in my next jo…”
Warrillow: The primary SOP challenge is employee adoption, not creation
“What we learned was the world doesn't need another SOP software. There's lots of great sort of written SOP software out there. What we came to learn through the research was the problem was slightly different than we'd originally thought it was that what the r…”
Warrillow: Jody Cook sold JC Media for all cash using SOPs
“She got an offer, premium offer, a hundred percent cash at closing, and the reason she was able to close without an earn out is her standard operating procedures.”
Martell: Have new hires write SOPs based on your daily screen recordings
“I literally record myself Doing the work while I'm doing the work. So it takes me no extra time. I call it net time. And then when I'm ready to hire somebody to do the work, I've got three to five videos of me doing it and talking about it that I then give to …”
Standard operating procedures are easy to create but hard to maintain
“Processes, they're easy to create, but hard to maintain. They quickly become irrelevant, and if they're irrelevant, or say if you have a static process somewhere in a Google Doc, if somebody's not updating it, then nobody's gonna go and check it, and if they a…”