Intercom, every mention
686 scenes across 24 shows · ← back to Intercom
tap a year for its mentions
20VC 663
Top Founders 287
Lenny's Podcast 147
the Official SaaStr Podcast 124
the Y Combinator Startup Podcast 73
the MAD Podcast 38
In Depth 35
A Product Market Fit Show 3216 more shows
every year every show 20VC 663 Top Founders 287 Lenny's Podcast 147 the Official SaaStr Podcast 124 the Y Combinator Startup Podcast 73 the MAD Podcast 38 In Depth 35 A Product Market Fit Show 32 
Startups For the Rest of Us 30 
Startup Acquisition Stories 21 
Mixergy 16 
Latent Space 9 
the Startup Ideas Podcast 8 
the Neon Show 7 
the a16z Podcast 6 
My First Million 4 
Starter Story 4 
Sourcery 4 
Cheeky Pint 3 
All-In 3 
We Live to Build 2 
American Optimist 1 
No Priors 1 
TBPN 1
Verbatim, from the transcripts: passages where Intercom comes up on 20VC, Top Founders, Lenny's Podcast, the Official SaaStr Podcast, the Y Combinator Startup Podcast
Why Investors Are Rethinking Everything for the AI Era
- ▶ 33:02 Aram Verdian Like what Intercom did is a great example.
- ▶ 40:44 Aram Verdian You need to completely, and if you have, by the way, if you do have a founder mentality at the management team, like, it is possible, but the board has to be aligned, all the investors have to be aligned, and you do have to make some…
Orbs: Shifting Coding to Cloud — Quinn Slack, Amp Code
- ▶ 29:44 Quinn Slack I think that you've seen some other ways this could work out, like with Intercom and Finn and massive, you know, congratulations to them. 2 times in the scene
How to Build Your Own Data Center & Why Every Startup Should Do It
- ▶ 50:35 Harry Stebbings your intercoms and your talk desks
NVIDIA Crushes Quarter | OpenAI Cuts Off Cursor | Instinct Hits $2.5B Valuation
- ▶ 1:01:57 Rory O'Driscoll Which is why, again, to chime in, which is why, you know, Salesforce just bought Intercom where we were lucky enough to invest less than a year ago, and that's a very outcome-based product for customer support where they charge based on… 2 times in the scene
Canva Slashes Growth | Talent Exodus at Google | Revolut's $50B CEO Package | Musk's $55B Terrafab
- ▶ 18:12 Rory O'Driscoll I mean, look, the boring one is obviously Intercom, we've talked about a lot, and we were investors right on it, but they, they succeeded and did it, and I think, I'm sure when,
- ▶ 48:17 Jason Lemkin But if you, you're not going to pull off, you're not going to pull off a Palantir or an Intercom without a god tier.
Leo Aschenbrenner's Situational Awareness Blows Up | Moonshot AI Raises $3.5B at $35B
- ▶ 38:35 Rory O'Driscoll And one of the things we look at is just super interesting on the app level is the tokens as a percentage of total revenue, and it varies from, you know, the sales forces that we were in intercoms, stuff like that, where it's, you know,…
Fired almost everyone, kept 2 engineers—grew 12x, raised $30M Series A | Notch
- ▶ 17:42 Rafael Broshi Obviously their distribution remains like the platform, like Intercom or Zendesk.
The New Rules of Startups Moats with 3x Founder Mahesh Ram ex-Zoom Al
- ▶ 44:56 Mahesh Ram Whereas I do see, what I do see is interesting is companies like Intercom where the founder came back in and said, this old model is going to fail.
- ▶ 1:00:42 Mahesh Ram I think what Intercom did, as I said, with, with Finn is exactly what we would have had to do, and we would have done it.
Software Isn't Dead. It's Gotten Harder with Scale Venture Partners' Rory O'Driscoll
- ▶ 29:51 Rory O'Driscoll I mean, Jason knows if I made an investment about a year ago in an older SaaS company, Intercom, and I made it as part of their turnaround, and they've now actually just rebranded as Finn, right?
How A Tiny Team Beat A $1 Billion Giant | Palash Soni, GoldCast Founder
- ▶ 20:49 Palash Soni So there were support things in that area, intercom, et cetera, but they were marketing focused.
Anthropic's Fable Banned by US Government | Wix & Adobe Hit All-Time Lows | Mistral Raising at $20BN · 20VC with Harry Stebbings
- ▶ 47:44 Harry Stebbings Salesforce acquires Finn, formerly known as Intercom for 3.6
- ▶ 49:59 unnamed speaker And I think what Intercom did was they aligned around that was how value was created, 8 times in the scene
- ▶ 57:25 unnamed speaker And they're just, in my view, they're just going through the same journey Intercom went.
Our Agent Negotiated a Vendor Renewal, Became a CFO and a Better SDR .. but has too many guardrails
- ▶ 18:57 Jason Lemkin There's, um, you know, if you talk to folks, if you talk to folks like at Finn or Intercom or Gorgias or Sierra and others, they're all saying that there's convergence that support sales and marketing are all converging because once you…
$4 Trillion in IPOs, $100B in M&A, and Why B2B Spend is Booming
- ▶ 48:20 Jason Lemkin I, I, I copied this from, um, or a version of this from Owen from Intercon the other day, but another thing over the next couple months is when we, we, we use 21 agents at Saster, but everyone really, your customers just want to use one.
He hit $1M ARR by sending 500,000 cold emails—then raised a $25M Series A in 6 days. | Mark Hughe... · PMF Show
- ▶ 4:03 Mark Hughes We connect to your help desk softwares like Intercom, Zendesk, Salesforce, Service Cloud, and then we close the feedback loop.
- ▶ 6:40 Mark Hughes I was an early sales hire at Intercom and we applied the tool for like AI role play for sales, got some early customers there, then ended up actually firing those customers because what we found was even in the customers we did close, 2 times in the scene
- ▶ 8:02 Mark Hughes Both happened to start our careers at Intercom at the same time. 4 times in the scene
How Anthropic's Head of Industries Built an AI-Native Sales Org from Scratch
- ▶ 3:10 Eleanor Dorfman We use Jira for tickets intercoms fin product.
- ▶ 6:32 Eleanor Dorfman So, Claude and Clay do the qualification, they do the enrichment, and then you can go into the self-serve funnel, where Finn from Intercom guides you on their journey.
- ▶ 10:12 Eleanor Dorfman On Calendar, on Salesforce, on Intercom, on Greenhouse, there are so many systems where little pieces of context are incredibly relevant to ensure you're prioritizing your time, you're operating efficiently, and you're delivering a…
Our AI is Hiring! Would You Work for One? And Are Autonomous Agents ... Safe? The Agents #005
- ▶ 36:37 Jason Lemkin This is fin or whatever intercom to the millionth degree that we built because it knows every so many details in real time for a hundred people and gets them all right.
Cliff Weitzman: What I Learned from 100 of the World’s Top CEOs & Why Tokens Will Outspend Salaries · 20VC with Harry Stebbings
- ▶ 1:31:29 Cliff Weitzman And if you opened it, it didn't go to intercom.
Anthropic's Raise & What It Means for Potential IPO? Mag7: Google & Amazon Up, Meta & Microsoft Down · 20VC with Harry Stebbings
- ▶ 1:11:49 Jason Lemkin Um, and I believe that these agents, you know, everyone from Brett Taylor to Owen at Intercom, everyone sees these agents, um, merging and they're going to do sales and CX and enterprise.
Why Your Next Hire Should Report to an AI, Tragedy Apps, and Too Many AI SDRs? | The Agents #004
- ▶ 1:14:20 Amelia Ibarra Like, um, Intercom, Finn, has been a big sponsor of ours on media. 3 times in the scene
How Flossy Reached $4M ARR With AI Dental Receptionists
- ▶ 5:51 unnamed speaker I'm looking at it going, well, why wouldn't someone just use like an intercom or a general support tool in the bottom right of their, of their sort of page? 3 times in the scene
Replit CEO: Why the SaaS Apocalypse is Justified & Why Coding Models are Plateauing | Amjad Masad · 20VC with Harry Stebbings
- ▶ 9:07 Amjad Masad We, I don't know if you saw, but, um, Intercom yesterday talked about their new model that is better at customer support than the frontier models.
- ▶ 10:38 Amjad Masad Like Intercom might say, you know, we, we don't predict that models are going to get that much better on customer support for the foreseeable future.
Flip Reaches $12M ARR with AI Voice Support for 250 Brands
- ▶ 20:14 Nathan Latka Many of these companies, when you go out and do an equity round, that's also a good moment where you potentially sit, you go out to, you know, M&A folks reach out and say, hey, instead of raising a round and checking your valuation, would…
The world of voice AI, with Mati Staniszewski of ElevenLabs
- ▶ 42:02 John Collison Um, and sir, how does this break down between, you know, we had, um, Death Trainer from Intercom on here, and they have Finn, their agent, and it's a thing on the website that you can go talk to.
ElevenLabs: Building an AI Sales Machine & Why We Set a 20x Sales Quota · 20VC with Harry Stebbings
- ▶ 26:52 Harry Stebbings I think customer support is uninvestable today, and I get so much shit on Twitter for this, because everyone shits on them, but, but I'm like, Sierra and Dakagon, obviously two market leaders in terms of brand, and how much money they've…
The Public Venture Fund That 9x’d in 3 Days (Fundrise VCX) · Sourcery with Molly O'Shea
- ▶ 33:44 Ben Miller No, we, we, another one we, we're, we're about to do this with is that we, Fundrise has, um, you know, millions of customers, so we, we adopted AI customer service about 18 months ago, and then we're invested in Intercom. 3 times in the scene
- ▶ 43:03 Molly O'Shea This is Intercom.
Why You Need a $1B Fund To Do Series A | SpaceX at $2TRN & Data Centers in Space | Groq's $20BN Deal · 20VC with Harry Stebbings
- ▶ 52:40 unnamed speaker And, and, you know, I don't want to overstate the intercom example, um, just because, you know, it's enough already.
How MangoMint Increased Win Rates with an AI-Powered Stack
- ▶ 22:14 Marchelle Mooney So if I'm a support team member, I live in intercom.
NVIDIA Predicts $1TRN in Revenue: Everything You Need to Know From GTC & Anduril Lands $20B Contract · 20VC with Harry Stebbings
- ▶ 40:23 Jason Lemkin I'm not even sure I would have believed to Rory that Intercom would have reaccelerated as it has or others.
Gokul Rajaram: How to Analyse for Durability and Defensibility in a World of AI · 20VC with Harry Stebbings
- ▶ 29:38 Gokul Rajaram I think you had the intercom person, uh, intercom CEO, right?
Anthropic vs The Pentagon: Who Wins? | The Data Center Arms Race | The Ultimate Stock Picks · 20VC with Harry Stebbings
- ▶ 33:14 Harry Stebbings I think it ties to two fundraisers that we saw, Rory, you may disagree as an investor in one of them, I would agree as an investor in another, but we saw Intercom raising two hundred and fifty million dollars, and we saw Legora raising…
- ▶ 40:01 Jason Lemkin Yeah, but at the same time, if you look, I'm sure Intercom data says this, everyone's data that works in a heterogeneous human AI agent environment, the CSAT is always top 10% for the agents.
- ▶ 47:09 Harry Stebbings You're doing the intercom deal. 5 times in the scene
- ▶ 50:05 Harry Stebbings Intercom raised two hundred and fifty million at, uh, I don't know the price, Roy. 4 times in the scene
- ▶ 1:05:25 Rory O'Driscoll We've talked about Intercom who seems to have been doing it, and it's just really damn hard.
The Simplest Way To Make $1,000,000 Isn't Starting A Business (it's working in one of these 10)
- ▶ 43:59 Shaan Puri I think there's been a few companies like this, like Intercom, 3 times in the scene
Anthropic vs The Pentagon: Who Wins? | OpenAI's $110BN Mega Round | Cursor Hits $2BN in ARR · 20VC with Harry Stebbings
- ▶ 41:11 unnamed speaker I, I actually, I thought Owen at Intercom had a really great piece just this week on, you know, what it took to get, to take his existing business, you know,
Claude Code & MCPs built my $145K marketing machine
- ▶ 5:53 Cody Schneider Um, so it has, uh, like intercom.
Stripe’s 2024 annual letter
- ▶ 4:55 John Collison Intercom increased conversion by 2.1% and saved countless developer hours after moving to Stripe billing.
Thrive Raises New $10B Fund | OpenAI Buys OpenClaw | Stripe at $140B: Is Adyen Wildly Undervalued? · 20VC with Harry Stebbings
- ▶ 1:17:35 Jason Lemkin That's a pretty fast boomerang, and, uh, you know, and Owen at Intercom makes the point constantly that this is the age for the founder CEO, and I, I agree with him, 7896%, right?
Anthropic's Super Bowl Ad: Who Won & Lost? | Sierra Hits $150M ARR: Is Customer Support Too Crowded? · 20VC with Harry Stebbings
- ▶ 56:09 Harry Stebbings Intercom.
OpenAI’s head of platform engineering on the next 12-24 months of AI | Sherwin Wu
- ▶ 1:53 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom get a deep understanding of how AI is providing value to their developers and what impact AI is having on engineering productivity.
a16z, Anish Acharya: Is SaaS Dead? Do Margins Still Matter? Why We Are Not in an AI Bubble? · 20VC with Harry Stebbings
- ▶ 31:30 Harry Stebbings With your Decagons, and your Sierras, and your Intercoms, and your Poloas, and I can go on and on.
- ▶ 45:09 Harry Stebbings So you're saying that, like, the length of the start line, as Dez Trainer at Intercom says, like, it takes a very long time to build, like in Figma.
20VC: From $6.2BN Market Cap to $2.8BN: What Is Not Translating About Navan's Public Story | Are Any Public Company CEOs Actually Happy? | Why Navan Built It's Own Customer Service AI and What it Could Mean For Customer Service AI with Ariel Cohen
- ▶ 1:47 Harry Stebbings While Navan streamlines travel and expense end-to-end, Intercom helps you support the customers using them.
- ▶ 51:48 Harry Stebbings While Nevan streamlines travel and expense end to end, Intercom helps you support the customers using them.
#2296 The $7 Million Vibe Coded App
- ▶ 0:15 Josh Mohrer Write the document about it and put it on intercom.
- ▶ 28:10 Andrew Warner What about intercom? 3 times in the scene
- ▶ 33:11 Josh Mohrer I also use intercom for my dot for my, like knowledge base, like the articles about all the features. 2 times in the scene
Marc Andreessen: The real AI boom hasn’t even started yet
- ▶ 3:24 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom
Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
- ▶ 0:11 Paul Adams There's loads of processes at Intercom around building software that I designed as a part of designing.
- ▶ 2:37 Paul Adams If you look at Intercom three years ago versus Intercom today, they are entirely different companies. 15 times in the scene
- ▶ 13:15 Paul Adams So what we did at Intercom was we went way too far.
- ▶ 13:29 Paul Adams I've always run the product team at Intercom. 2 times in the scene
- ▶ 21:20 Paul Adams We have a real intercom that we will not, that we will not do a product launch that is not real.
- ▶ 24:51 Paul Adams We had these principles at Intercom that, um, evolved over years and they made us really good at building SaaS product. 3 times in the scene
- ▶ 30:55 Paul Adams Every single designer in Intercom has shipped code to production.
- ▶ 36:44 Paul Adams We have Intercom, the SaaS company, the SaaS product, uh, Seats. 6 times in the scene
- ▶ 39:04 Paul Adams Fin is totally different to Intercom. 2 times in the scene
The Present and Future of AI in Sales and GTM with SaaStr's CEO and Owner's CRO
- ▶ 38:20 Kyle Parrish So like I have intercom, I'm adding fin or I've got Salesforce agent force or going to the like insurgent startup.
- ▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
How a Meta PM ships products without ever writing code | Zevi Arnovitz
- ▶ 4:30 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom
20Product: Is the Design Phase Dead in a World of AI | Has Claude Code Crushed Anthropic Already | What Roles of a PM Are Less and More Important with AI | How the Best Product Leaders Tell Stories with Noam Lovinsky, CPO @ Superhuman
- ▶ 1:31 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
- ▶ 43:11 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
How to show up in any room with a low heart rate: Silicon Valley’s missing etiquette playbook
- ▶ 3:59 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom get a deep understanding of how AI is providing value to their developers and what impact AI is having on engineering productivity.
Groq’s $20BN NVIDIA Deal | Why Sam Altman Doesn’t Care About Dilution & Invisible Unemployment 2026 · 20VC with Harry Stebbings
- ▶ 34:58 Jason Lemkin I know a lot, I mean, Owen from Intercom, Finn has talked about this a lot, that he's spiteful, that he was, the company was forced to be run away, and
“I like being scared”: Molly Graham’s frameworks for rapid career growth | Molly Graham
- ▶ 3:24 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom get a deep understanding of how AI is providing value to their developers and what impact AI is having on engineering productivity.
AI + B2B in 2026: Find the Tailwinds or Get Left Behind | Jason Lemkin
- ▶ 34:44 Jason Lemkin Intercom was just here, Finn.
We replaced our sales team with 20 AI agents—here’s what happened next | Jason Lemkin (SaaStr)
- ▶ 3:15 Lenny Rachitsky With DX, companies like Dropbox, Booking.com, Adyen, and Intercom,
- ▶ 32:10 Jason Lemkin And we used to use prefin intercom 2 times in the scene
Matt Fitzpatrick: Who Wins the Data Labelling Race & Why Al Needs Forward-Deployed Engineers · 20VC with Harry Stebbings
- ▶ 15:48 Harry Stebbings How am I meant to understand whether we go for Sierra or Decagon or Zendesk of old or Intercom or, or any of the other players that we've seen in the space?
#2290 He’s building an AI media empire
- ▶ 54:51 Ricardo Vice Santos There's a few Finn from Intercom. 7 times in the scene
He killed a $100K ARR product & pivoted—then raised $375M. | Viraj Parekh, Co-Founder of Astronomer · PMF Show
- ▶ 28:29 Viraj Parekh You know, you talk on intercom and different, different sort of tools.
From Pivot Hell To $1.4 Billion Unicorn · Y Combinator
- ▶ 21:53 James Hawkins Um, so it's like, oh, we can, like, go absolutely nuclear on this particular idea and, like, really fully build it out in a way that would be very hard to, we're, like, lucky enough to be able to build this because it involves having to…
From $5K to $10M ARR: The ArcAds Founder's Playbook
- ▶ 4:30 Romain Torres Customer support chats that we had at the time, Intercom, and I looked at the complaints, and actually the product was completely broken, so nothing was working anymore.
Anthropic Raises $30B from Microsoft & NVIDIA & NVIDIA’s Core Business Faces TPU Threat · 20VC with Harry Stebbings
- ▶ 45:51 Harry Stebbings You mentioned Intercom there. 2 times in the scene
- ▶ 47:29 Jason Lemkin So what do you, and, and the problem is they are, and I think this is probably true at Fin and Intercom, they are inexorably linked, but they're not the same product. 6 times in the scene
- ▶ 1:28:04 unnamed speaker I mean, you, you, you started my intercom investment.
Base44’s Founder, Maor Shlomo on How Vibe Coding Will Kill SaaS · 20VC with Harry Stebbings
- ▶ 6:10 Harry Stebbings Maybe a tiny, tiny portion, or build your own intercoms, or Sierras, or Decagons, and then do maintenance and updates.
Satya Nadella describes how lessons from Microsoft’s history apply to today’s boom
- ▶ 52:17 John Collison Um, we had Des Trainer from Intercom, uh, they do, uh, they're now doing, uh, customer service, uh, AI mediations and just like replacing humans, uh, doing customer service with AI.
“Dumbest idea I’ve heard” to $100M ARR: Inside the rise of Gamma | Grant Lee (co-founder)
Grant Lee: Building Gamma’s AI Presentation Company to 100 Million Users
#2285 AEO: How to make ChatGPT promote you
- ▶ 9:09 Andrew Warner You also told me before we got started that for Webflow, Help Center content was useful, and that just means that if they're, I don't know what they're using, Intercom, Help Scout, what are they using?
He built a $20B public company, left—then raised a $100M Series A. | Dheeraj Pandey, Founder of N... · PMF Show
- ▶ 28:38 Dheeraj Pandey In the mid-market SMB, we replace a lot of Intracom, a lot of Zendesk, you know, some JIRA, and then we bring them agents as well.
Why Only “WTF” Products Can Survive Today with Brett Queener Partner at Bonfire Ventures
- ▶ 1:36 unnamed speaker We'll have speakers flying in from OpenAI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbings and more doing our live 20 VC podcast.
The Agents Economy Backbone - with Emily Glassberg Sands, Head of Data & AI at Stripe
- ▶ 17:50 Emily Glassberg Sands And we have a number of customers, including Intercom, who actually define it in terms of the outcome.
The State of AI + Software: Where It’s Going - Fast
- ▶ 1:41 Jason Lemkin We'll have speakers flying in from open AI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbins and more doing our live 20 VC podcast.
Snowflake's AI Revolution in Sales, Marketing and GTM with Snowflake‘s CMO and Founding CRO
- ▶ 1:35 unnamed speaker We'll have speakers flying in from open AI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbings and more doing our live 20 VC podcast.
Is AI Slowing Down? Nathan Labenz Says We're Asking the Wrong Question
- ▶ 31:56 Nathan Labenz I think in some of these cases and it, it could very well be a very sensible option for people, but I just, I do see the intercom I've got an episode coming up with.
- ▶ 49:16 Nathan Labenz Our customers really love our customer success team, but I looked at our intercom data and it takes us like.
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