Customer Base
topic on 4 shows · 5 statements across 5 episodes
We Live to Build 
the Official SaaStr Podcast 
Top Founders 
the a16z Podcast
5 statements about Customer Base, every show
Lenta: Customer segmentation is only justified by different buying behaviors
“You shouldn't segment your customer base at all if all of your customers are uniform. But if there are some valid discrepancies in the way that your customers wanted to be sold to, you should acknowledge that, and you should segment your customers really, real…”
Campbell: Features used by under 40% of users should become paid add-ons
“Any feature or functionality that is used by 40% or less of your customer base or that particular group so a tier, if you have a feature in there, anything that's used 40% or less, that's a really strong candidate to pull out and basically sell across the whol…”
Van Eyprin: Developers Need Full Transparency on Business and Customer Demographics
“A developer should know what you're doing well as a business and not, and your customer base, because without knowledge, without transparency, and without that shared communication The more and more often you guys are going to be shooting blind at each other a…”
Margit Wennmachers: Security product buyers still insist on keeping security setups secret
“So through the lens of the portfolio companies, we have quite a few who sell security products. I have not seen a change in stance from their customer base. I think there's still sort of, you know, we want to keep that stuff secret.”