Account Manager
topic on 6 shows · 12 statements across 12 episodes
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12 statements about Account Manager, every show
Lacour: Personio AMs Used Eight Different Systems for Simple Tasks
“One of them shadowed an account manager or a number of account managers for two weeks. And she found that the account managers were spending their time in seven or eight different systems. They, in order to do, to perform a simple task, they had to switch from…”
Early Slack Account Managers handled AE, SE, and CSM duties combined
“And it was in the job that I realized that the account manager role was an account executive, a solutions engineer, and a customer success manager, all in one, helping our customers.”
Account Managers Must Excel at Pipeline Generation
“Your account managers should also be excellent at pipeline generation because they're trying to get into other divisions, et cetera.”
Rippling ties account manager compensation 70% to new business, 30% to retention
“I think, like, 70% of it is tied to selling new business, and 30% roughly is tied to retention, specifically, like, dollar retention, and it completely changed everything in our, you know, like, have just, like, out, completely outlier, like, off the charts, l…”
Hays: Sports betting apps assign account managers to induce more gambling
“These big sports betting and gambling companies, they have account managers whose entire job is to get the users to gamble more money by introducing them to new products, becoming their friend, like having this dialogue and it's super dark.”
Plank prefers hiring sales-oriented account managers over giving CSMs quotas
“If you have to choose between a CSM profile that's going to own revenue or an account manager profile that needs to be like customer success oriented, a hundred times out of a hundred, I'm picking the account manager that needs to be customer oriented because …”
Domartini: Customer Account Managers Must Operate Like CEOs
“A good account manager is like a CEO. You need to know about sales. You need to be able to negotiate with a client. You need to know very well your product because your client is asking, okay, but how do I use this product? How do I generate the right value fr…”
Sherman: Thousands of marketing agencies churn account managers every 6–12 months
“There's thousands that are also just churn and burn and that you're getting a new account manager every six, realistically, maybe 12 months.”
Atlassian assigns account managers to only 5,000 of its 250,000 customers
“So of those 250,000 customers, we really only cover, call it five to 6000 of those with an account manager.”
Torres: Recruit B2B decision-makers through sales and support teams
“If you're trying to get in touch with like buyers and decision makers, same idea, but use your internal teams that are already on the phone with those folks. That's sales people, account managers, maybe support folks. Right. They're literally on the phone with…”
Vandenberg: Chili Piper Employs 20 SDRs, 20 AEs, and 15 AMs
“We're about 20, 20, 15. So 20 SDRs, 20 AEs, 15 AMs.”
Brightpearl bases CS commission plans on retention rather than hard quotas
“We have CS reps split into two. We have technical account managers that are all around adoption. And then we have account managers that are all about contract renewal, negotiation, pass value delivered. So they're the two roles. And both of them have a commiss…”