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account manager

also referred to as: account managers

3 statements across 3 episodes · 1 bullish · 1 bearish · 3 people on the record · first statement Mar 7, 2023 by Cameron Deatsch · across every show →

Everything said about account manager, oldest first

Mar 7, 2023
Assertion Supported
Atlassian assigns account managers to only 5,000 of its 250,000 customers
“So of those 250,000 customers, we really only cover, call it five to 6000 of those with an account manager.”
Cameron Deatsch Mar 7, 2023 ▶ 4:59 How The Biggest Product-Led Enterprise Company In The World Did It | Atlassian CRO Cameron Deatsch
Sep 27, 2024 positive
Insight
Plank prefers hiring sales-oriented account managers over giving CSMs quotas
“If you have to choose between a CSM profile that's going to own revenue or an account manager profile that needs to be like customer success oriented, a hundred times out of a hundred, I'm picking the account manager that needs to be customer oriented because …”
Matt Plank Sep 27, 2024 ▶ 37:34 The Revenue Playbook: Rippling’s Top 3 Growth Tactics at Scale with Rippling CRO Matt Plank
Jan 7, 2026 negative
Assertion Not checkable as stated
Lacour: Personio AMs Used Eight Different Systems for Simple Tasks
“One of them shadowed an account manager or a number of account managers for two weeks. And she found that the account managers were spending their time in seven or eight different systems. They, in order to do, to perform a simple task, they had to switch from…”
Philippe Lacour Jan 7, 2026 ▶ 9:17 The Step-By-Step Playbook for Building AI-Powered GTM Teams with Personio's CRO
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