Assertion Supported
Gisenau: Microsoft launched a free app competing with ChitChattr
“We had an incident about a week ago or so where Microsoft have launched a free app, a portion of which competes with an element of our application.”
Insight
Gisenau: Users Refuse to Pay Out-of-Pocket for B2B Workplace Apps
“In the B to B marketplace, business to business store marketplace, the dynamics are surprisingly different. You know, there might be an app that I kind of like, On, on, let's say the, you know, my fruity device and I'm happy to pay the 10 dollars a month for i…”
Insight
Gisenau: Teams users mistakenly expect marketplace apps to be free
“One of the things we've found, for example, is that users are quite surprised that there's a pricing involved for the purchase of our apps. We've had a number of customers or a number of feedback items, shall we say, from users who've been quite surprised that…”
Assertion Not checkable as stated
Gisenau: ChitChattr faced Teams rejections from conflicting internal Microsoft requirements
“We had, for example, portions of our app get rejected because of requirements that were coming through from the main team's engineering team to the store validation team that would like literally just in conflict with one another.”
Assertion Not checkable as stated
Gisenau: Building a Teams bot requires mastering 7-8 separate technologies
“One of those, for instance, is building a bot. You might want to put a bot into the store and there are probably seven or eight separate technologies you kind of need to get yourself or your team skilled up on in order to build a, you know, natural language, u…”
Opinion
Gisenau: Microsoft Partner Center lacks usability and consistency compared to customer software
“The software that Microsoft has that are facing partners as opposed to facing customers is, is, you know, not, not necessarily the same level of usability or consistency or bug freeness or anything like that. So the partner center itself is, is a bit of a chal…”
Assertion Not checkable as stated
Gisenau: Microsoft Teams review team responsiveness slowed significantly as store hit 800+ apps
“When there are 800 and something apps, each of those potentially submitting new versions, and obviously a ton of other apps going through as well. So they've slowed down quite a bit in terms of the responsiveness, shall we say.”
Insight
Gisenau: Enterprise SOC 2 compliance is much worse than Teams store review
“You can imagine something like SOC two compliance is a difficult and onerous process that you might need to go through if that's the audience that you're targeting with your store app. Much worse than the team store, I guess is what I'm saying.”
Assertion Not checkable as stated
Gisenau: Microsoft rejected a functional Teams app for lacking business value
“We've got a few apps that we've built. One of them never made it to the actual store itself. We went through the entire process, the verifications, there were a few bugs that were raised. We addressed all of those things, et cetera. And at the end of it, Micro…”
Insight
Gisenau: App store verification requirements conflict with rapid MVP testing
“If you're trying to test the validity of product, which is worth doing anyway, the equivalent concept of an MVP, understand that the store process is going to put requirements on you that don't necessarily make sense in terms of trying to get something to mark…”
Insight
Gisenau: Sideloading apps with beta customers is best for Teams MVPs
“That's probably the best bet is to try and work with customers, your potential customers, your potential beta customers, things like that, and look at the side loading option as the best.”
Insight
Gisenau: Platform apps require complex IP moats to survive platform competition
“I think what one needs to do is in considering whether the product makes sense is not just whether it's a, you know, fulfills a business need, but whether it's the kind of product that you can build significant IP into to make sure that your moat's big enough.…”
Disclosure
Gisenau: ChitChattr Saw Strong Teams App Installs but Lower-Than-Expected Conversions
“We've certainly had a lot of interest, a lot of installations, pretty good uptake from that perspective, lower conversions, I think, than we expected.”
Assertion Supported
Gisenau: Microsoft Teams takes zero cut of app revenue
“On the Microsoft side, there's no charging model. There's no fee model at all. On the one hand, that's kind of a little bit of a negative. There's no charging model built in, so there's no model natively in the platform to charge customers. The positive of tha…”
Disclosure
Gisenau: ChitChattr cut Teams app verification from one month to two days
“To give you an idea of that, our first app was probably about a month or so of verification backwards and forwards. The last app was on the order of like two days. I think there were two minor things they came back with. We fixed them and resubmitted and we we…”
