Hilton Gisenau, CEO of ChitChattr, compares enterprise security vetting requirements with the technical app store approval process on Microsoft Teams.
Assertion Supported
Gisenau: Microsoft launched a free app competing with ChitChattr
“We had an incident about a week ago or so where Microsoft have launched a free app, a portion of which competes with an element of our application.”
Insight
Gisenau: Users Refuse to Pay Out-of-Pocket for B2B Workplace Apps
“In the B to B marketplace, business to business store marketplace, the dynamics are surprisingly different. You know, there might be an app that I kind of like, On, on, let's say the, you know, my fruity device and I'm happy to pay the 10 dollars a month for i…”
Insight
Gisenau: Teams users mistakenly expect marketplace apps to be free
“One of the things we've found, for example, is that users are quite surprised that there's a pricing involved for the purchase of our apps. We've had a number of customers or a number of feedback items, shall we say, from users who've been quite surprised that…”
Assertion Not checkable as stated
Gisenau: ChitChattr faced Teams rejections from conflicting internal Microsoft requirements
“We had, for example, portions of our app get rejected because of requirements that were coming through from the main team's engineering team to the store validation team that would like literally just in conflict with one another.”
Assertion Not checkable as stated
Gisenau: Building a Teams bot requires mastering 7-8 separate technologies
“One of those, for instance, is building a bot. You might want to put a bot into the store and there are probably seven or eight separate technologies you kind of need to get yourself or your team skilled up on in order to build a, you know, natural language, u…”
Opinion
Gisenau: Microsoft Partner Center lacks usability and consistency compared to customer software
“The software that Microsoft has that are facing partners as opposed to facing customers is, is, you know, not, not necessarily the same level of usability or consistency or bug freeness or anything like that. So the partner center itself is, is a bit of a chal…”