Insight certainty 3/5 debate potential 2/5

Gisenau: Platform apps require complex IP moats to survive platform competition

Hilton Gisenau · Microsoft Launched a Free App That Competes With Ours · Mar 26, 2021 · at 28:47

Hilton Gisenau, CEO of ChitChattr, discusses strategies for mitigating platform risk when building apps for ecosystems like Microsoft Teams.

0:00 / 0:26exact quote · 26.9s
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“I think what one needs to do is in considering whether the product makes sense is not just whether it's a, you know, fulfills a business need, but whether it's the kind of product that you can build significant IP into to make sure that your moat's big enough. If it's something that is so easy to compete with that the likes of the store owner could come out with something pretty quickly and easily, You know, it might not be a great idea to even embark on the product versus something that, you know, has some quite complicated proprietary kind of IP built into it.”

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More from Hilton Gisenau

Assertion Supported
Gisenau: Microsoft launched a free app competing with ChitChattr
“We had an incident about a week ago or so where Microsoft have launched a free app, a portion of which competes with an element of our application.”
Hilton Gisenau Mar 26, 2021 ▶ 27:20 Microsoft Launched a Free App That Competes With Ours
Insight
Gisenau: Users Refuse to Pay Out-of-Pocket for B2B Workplace Apps
“In the B to B marketplace, business to business store marketplace, the dynamics are surprisingly different. You know, there might be an app that I kind of like, On, on, let's say the, you know, my fruity device and I'm happy to pay the 10 dollars a month for i…”
Hilton Gisenau Mar 26, 2021 ▶ 7:17 Microsoft Launched a Free App That Competes With Ours
Insight
Gisenau: Teams users mistakenly expect marketplace apps to be free
“One of the things we've found, for example, is that users are quite surprised that there's a pricing involved for the purchase of our apps. We've had a number of customers or a number of feedback items, shall we say, from users who've been quite surprised that…”
Hilton Gisenau Mar 26, 2021 ▶ 14:16 Microsoft Launched a Free App That Competes With Ours
Assertion Not checkable as stated
Gisenau: ChitChattr faced Teams rejections from conflicting internal Microsoft requirements
“We had, for example, portions of our app get rejected because of requirements that were coming through from the main team's engineering team to the store validation team that would like literally just in conflict with one another.”
Hilton Gisenau Mar 26, 2021 ▶ 15:59 Microsoft Launched a Free App That Competes With Ours
Assertion Not checkable as stated
Gisenau: Building a Teams bot requires mastering 7-8 separate technologies
“One of those, for instance, is building a bot. You might want to put a bot into the store and there are probably seven or eight separate technologies you kind of need to get yourself or your team skilled up on in order to build a, you know, natural language, u…”
Hilton Gisenau Mar 26, 2021 ▶ 16:40 Microsoft Launched a Free App That Competes With Ours
Opinion
Gisenau: Microsoft Partner Center lacks usability and consistency compared to customer software
“The software that Microsoft has that are facing partners as opposed to facing customers is, is, you know, not, not necessarily the same level of usability or consistency or bug freeness or anything like that. So the partner center itself is, is a bit of a chal…”
Hilton Gisenau Mar 26, 2021 ▶ 18:42 Microsoft Launched a Free App That Competes With Ours
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