why aren't all 25 resolved? a statement only gets an assessment when the public
record can support or contradict it. opinions and what-ifs never can, and 0 checkable
ones are still open, waiting for their date. predictions held up or didn't;
assertions are supported or contradicted. on every card:
▮▮▮▮▮ certainty ·
▮▮▮▮▮ debate potential. speakers are clickable
Insight
Yuan: Designing SaaS for artificial customer lock-in is the wrong approach
“We never wanted to make our services sticky. The reason why I think that is wrong direction, because the reason why you want to make it sticky, you always say, hey, this customer don't switch to others. I think that's wrong approach.”
Opinion
Singh: Beloved point products trade at lower multiples than platforms like ADP and SAP
“Whether it's, like, a DocuSign or a Zoom or all the ones I just talked about, like, and look at what they trade at. They trade at, like, three times revenue. You know, these are, DocuSigns are great products. Zoom is a great product, but they trade at the shit…”
Insight
Amit RG: Remote Zoom sessions cannot replicate Y Combinator's networking value
“When you go into a thing like YC, the major takeaway or the major benefit is the network and the kind of people you meet. That, that doesn't happen over Zoom calls and, like, those Zoom sessions where a hundred people are coming together.”
Prediction Not checkable as stated
Latka: Moving early on Zoom's app store can build a $100M business
“Zoom is the opposite. It's so brand new. If you move quick, you rank high, you dominate that spot for the next 10 years, and you build a hundred million dollar business pretty, pretty quick.”
Insight
Moore: Slack and Zoom are ecosystem super nodes, not true platforms
“What we're seeing out in the market is that the big success stories, you look at companies like zoom companies like slack, you know, the latest IPO crop in SAS, I would argue that very few of them are like true platforms. What they really are is super nodes in…”
Assertion Not checkable as stated
Cisco doubted Zoom's vision, believing enterprise collaboration belonged in social networking
“At that time, they saw it is, you know, they focused on the social networking. At that time, they saw the overall, the collaboration strategy should be around the social networking. I have a different opinion, and they probably thought, I do not understand the…”
Assertion Not publicly verifiable
Yuan: Zoom has achieved over 100% year-over-year growth for several years
“I think a minimum is 100%, you know, over the past several years, right? You know, and we got to the growth, you know, faster, right? I think that that's kind of a minimum is 100% over the past several years.”
Disclosure
Eric Yuan: Zoom's ultimate goal is connecting one billion users
“I, again, our goal is to connect a billion users to use Zoom.”
Assertion Not checkable as stated
Pavilion swung from 30% margins in 2021 to multi-year capital burn
“We had, I think, 30% operating margins. Now remember, a community business in twenty-twenty-one and twenty-twenty, not the same thing because we had no hard physical costs, right? We weren't doing this. Everything was on Zoom. Very high margin on Zoom. Low mar…”
Assertion Supported
Dimitro Okunyev positions Chanty as 10x cheaper than Slack, Zoom, and Trello
“You know, Lapsum for the Slack, Microsoft, Slack, Zoom, and Trello would be like 41 dollar, so we are almost 10 times cheaper.”
Prediction Held up
Latka predicts Zoom will enter the asynchronous video meeting space
“And I imagine Zoom will also get into this at some point.”
Assertion Contradicted
Walker: Previous 30 SaaS IPOs averaged 28-32% growth pre-IPO
“If you look at the last, you know, last 30 SaaS IPOs.
I think other than, you know, other than Zoom, which is the world's greatest IPO in the history of the Valley, I think anything like, you know, they're averaging around 30, 28, 30, 32% going into an IPO.”
Assertion Supported
Trello Required In-Office Staff to Join Zoom Meetings From Separate Rooms
“They had pretty hard rules around when you joined a zoom or when you joined a meeting and there were maybe five people in a room, everybody went to five different places and joined a zoom from five different locations. And so the people that were outside of th…”
Assertion Supported
Latka: Zoom ARR is north of $150M
“I would say they're north of one 50 at this point in terms of AR and definitely pushing a billion dollar in terms of valuation.”
Disclosure
Yuan: Zoom has not touched its Series C or D capital
“The C round and D round of money is still in the bank. We even did not touch that yet because we already generated, generated enough cash, you know, to help us to invest more into the backend operation or marketing side.”
Disclosure
Yuan: Zoom will not sell, contrasting with WebEx's early acquisition
“No, no, no. We don't want to sell the company. And by the way, you know, I was not a CEO, right? So WebEx, you know, the two co-founders and You know, they are already a public company. They wanted to sell the company back in, you know, in our case, you know, …”
Assertion Not checkable as stated
Zoom serves over 850,000 unique business domains including Uber and Tesla
“We have a little bit over 800 or 50,000 unique business domains, you know, like Uber, like a Tesla, you know, like a Zendesk, Okta, you know.”
Assertion Supported
Top WebEx engineers left Cisco to join Zoom shortly after launch
“I left at Cisco end of June of 2011, and that's how I started Zoom, and one month later, some top Webex engineers, they quit and followed me to start, to join Zoom.”
Opinion
Prados hates tools like Salesforce and Monday, relying mostly on Google Calendar
“We have so many tools that we use and pay for from Salesforce to Monday to this, that, Zoom. Honestly, I hate them all. Like, what do I use most? I use G Suite. That's the tool that I use the most. My calendar is the number one tool that I use.”
Assertion Partly supported
Mortensen: Zoom's S-1 showed 53% of enterprise clients began individually
“They stated that 53% of all of their enterprise customers initially started as a single individual who just signed up and added their personal credit card.”
Assertion Not checkable as stated
Latka's internal developers banned Zoom over server security architecture concerns
“My developers don't let me use Zoom because they know how Zoom structures their servers and they have serious security concerns.”
Disclosure
Yuan: Most Zoom Customer Acquisition Is Driven by Organic Growth
“For most of the customer acquisition are done by organic growth. A lot of incoming these, you know, happy customer refer to another customer. And you know, there's a snowball, you know, effect.”
Disclosure
Zoom recovers its paid SMB customer acquisition costs within one quarter
“Online S&P is very, very fast. Within the, within one quarter, you already get the money back.”
Assertion Not checkable as stated
Zoom's online customer cohort monthly churn is roughly 2% to 3%
“Online cohort, I would say industry average. It's about, you know, the two to three percent, right?”
Disclosure
Zoom initially rejected building Instagram-style filters for being too distracting
“At first, we refused to come up. I mean, we talked about Instagram filters. Should we come up with Instagram filters? And then we said, no, that's going to be too distracting.”