Yuan: Designing SaaS for artificial customer lock-in is the wrong approach
Eric Yuan · 1014 Zoom CEO on Killing His Old WebEx Baby With $150m+ in ARR · May 4, 2018 · at 15:17
Zoom founder and CEO Eric Yuan discusses product design philosophy with host Nathan Latka.
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“We never wanted to make our services sticky. The reason why I think that is wrong direction, because the reason why you want to make it sticky, you always say, hey, this customer don't switch to others. I think that's wrong approach.”
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