Talkdesk

16 statements across 2 episodes · 5 bullish · 3 bearish · 2 people on the record · first statement Jan 25, 2017 by Daniel Araujo · said 46 times in 9 episodes since 2017 · across every show →

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brought up most by Nathan Latka (24), Gadi Shamia (14), Chaitanya Chakareti (3), Jason Lemkin (2), John Stern (1), James O'Neill (1), Daniel Araujo (1)

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Everything said about Talkdesk, oldest first

Jan 25, 2017
Disclosure
Attentive raised a $30K advisor round including a Talkdesk co-founder
“We did something we call an advisor round, which is only for the remaining bits. That's about 25, 30 K. In USD which was people that have been helping us for months, and we got some Techstars alumni, we got people from the competitive intelligence industry, al…”
Daniel Araujo Jan 25, 2017 ▶ 8:23 EP 550: Attentive Raises $150K in Portugal to Solve Sales Problem with CEO Daniel Araujo
Jun 1, 2017 neutral
Assertion Not checkable as stated
Talkdesk operates with 250 employees, 50% in R&D
“We're about 250 people in the company. About half of them are in R&D.”
Gadi Shamia Jun 1, 2017 ▶ 13:37 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017
Assertion Not checkable as stated
Talkdesk platform scales to approximately 50,000 total seats
“It's about 50,000.”
Gadi Shamia Jun 1, 2017 ▶ 8:48 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017
Disclosure
Talkdesk charges up to $125 per seat plus $40 for telephony
“The per user cost per month is between 65 dollars to one 25 dollars, depending on the depending on the subscription. Then the typical customer will spend another 30 to 40 dollars on telephony a month.”
Gadi Shamia Jun 1, 2017 ▶ 3:29 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 positive
Assertion Not checkable as stated
Talkdesk CEO Tiago Paiva was the sole salesperson for two years
“In the first two years of the company or a year and a half after selling the product, because the product was actually sold maybe from the mid-twenty 13, even after the first day of the company, Tiago was the only salesperson. He was running around positioning…”
Gadi Shamia Jun 1, 2017 ▶ 7:06 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 neutral
Disclosure
Talkdesk has raised $24.5M in total funding
“24 and a half million.”
Gadi Shamia Jun 1, 2017 ▶ 14:56 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 negative
Assertion Not checkable as stated
Competitors in the contact center space invest maximum 15% in R&D
“Most of our competitors in the cost of the space wouldn't invest more than 15%.”
Gadi Shamia Jun 1, 2017 ▶ 13:55 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017
Disclosure
Shamia: Talkdesk's customers range from 3 to 850 users
“We have customers with three users, and we have customers with 850 users”
Gadi Shamia Jun 1, 2017 ▶ 3:17 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017
Insight
Shamia: Co-founder departures are healthier than staying in conflict
“In the best of companies as you mentioned, founders some founders leave, and they usually do because either they don't find what they do exciting enough, or they couldn't find themselves in a position where they can make the same impact they did in the early s…”
Gadi Shamia Jun 1, 2017 ▶ 5:45 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 bullish
Prediction Didn’t hold up
Talkdesk plans to raise a new funding round in 2017
“We're definitely going to raise around sometime this year”
Gadi Shamia Jun 1, 2017 ▶ 15:55 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 bullish
Assertion Not checkable as stated
DoorDash grew from 40 to 800 seats on Talkdesk
“The size was probably 40 seats, and they're now at 800.”
Gadi Shamia Jun 1, 2017 ▶ 13:12 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 bullish
Assertion Not checkable as stated
Shamia: Talkdesk crossed $1M ARR before he joined as COO
“No, it did break the million dollar AR, which was amazing to me. Seeing such a small team doing so well was again, one of the other attractive, attracting points to talk to us because.”
Gadi Shamia Jun 1, 2017 ▶ 6:44 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 positive
Assertion Not checkable as stated
Talkdesk operates at net negative revenue churn
“So we're definitely in a net negative churn world.”
Gadi Shamia Jun 1, 2017 ▶ 10:32 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017
Assertion Not checkable as stated
Talkdesk reaches roughly 1,200 business customers
“About 1200.”
Gadi Shamia Jun 1, 2017 ▶ 8:37 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 bearish
Assertion Partly supported
Shamia: Call center market is $22B dominated by legacy incumbents
“The call center space is a twenty-two billion dollar market. It's still dominated by old players like Avaya and Cisco and Genesis that sell the same system for 2030 years.”
Gadi Shamia Jun 1, 2017 ▶ 4:18 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Jun 1, 2017 negative
Opinion
Shamia: Five9, inContact, Genesys, Avaya operate in maintenance mode
“You know, five, nine in contact, Genesis, Avaya are the main competitors. Most of them are more maintenance mode than an innovation.”
Gadi Shamia Jun 1, 2017 ▶ 14:02 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
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