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Gadi Shamia

CEO & Co-Founder, Replicant · 1 appearance on the record.

computed by AI from the episodes · how this works → · full disclaimer →

founderexecutiveoperatorhost@gadishamia ↗LinkedIn ↗replicant.ai ↗

Gadi Shamia is the co-founder and CEO of Replicant, an AI platform specializing in contact center automation. He previously served as Chief Operating Officer at Talkdesk, helping scale the company into a unicorn, and earlier co-founded TopManage, which was acquired by SAP.

16statements → 10claims → 2claims resolved → 4.06/5average certainty → 1.5/5average debate potential → ≈4.5/5argument clarity, estimated →

0 supported 1 partly supported 1 contradicted 8 not checkable as stated how the 10 claims stand · each chip opens the sources

1 prediction · 9 assertions · 1 opinion · 2 insights · 3 disclosures · every statement was checked. The prediction and assertions are the 10 claims: statements the public record can support or contradict. 2 are resolved, and 8 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Gadi argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable contradicted claim

Prediction Didn’t hold up
Talkdesk plans to raise a new funding round in 2017
“We're definitely going to raise around sometime this year”
Gadi Shamia Jun 1, 2017 ▶ 15:55 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Expressed certainty vs assessment result

none yet certainty 1
none yet certainty 2
none yet certainty 3
50% certainty 4
0% certainty 5

weighted support: a fully supported claim counts one, a partly supported claim counts half. Each filled bar is clickable and opens exactly those claims; "none yet" means nothing said at that certainty level has resolved yet

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Gadi Shamia on measured tape to publish a rate. This says nothing about how they speak.

Everything Gadi Shamia said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Opinion
Shamia: Five9, inContact, Genesys, Avaya operate in maintenance mode
“You know, five, nine in contact, Genesis, Avaya are the main competitors. Most of them are more maintenance mode than an innovation.”
Gadi Shamia Jun 1, 2017 ▶ 14:02 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Competitors in the contact center space invest maximum 15% in R&D
“Most of our competitors in the cost of the space wouldn't invest more than 15%.”
Gadi Shamia Jun 1, 2017 ▶ 13:55 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Insight
Shamia: Co-founder departures are healthier than staying in conflict
“In the best of companies as you mentioned, founders some founders leave, and they usually do because either they don't find what they do exciting enough, or they couldn't find themselves in a position where they can make the same impact they did in the early s…”
Gadi Shamia Jun 1, 2017 ▶ 5:45 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Insight
Top SaaS companies typically cap out at 120% net revenue expansion
“I think best of breed companies do over a hundred percent, so they don't lose revenue, and the best companies will get to typically one 10 to one 20. It's pretty hard to get much more than this just because of natural growth of companies et cetera.”
Gadi Shamia Jun 1, 2017 ▶ 12:42 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Prediction Didn’t hold up
Talkdesk plans to raise a new funding round in 2017
“We're definitely going to raise around sometime this year”
Gadi Shamia Jun 1, 2017 ▶ 15:55 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Disclosure
Talkdesk charges up to $125 per seat plus $40 for telephony
“The per user cost per month is between 65 dollars to one 25 dollars, depending on the depending on the subscription. Then the typical customer will spend another 30 to 40 dollars on telephony a month.”
Gadi Shamia Jun 1, 2017 ▶ 3:29 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Partly supported
Shamia: Call center market is $22B dominated by legacy incumbents
“The call center space is a twenty-two billion dollar market. It's still dominated by old players like Avaya and Cisco and Genesis that sell the same system for 2030 years.”
Gadi Shamia Jun 1, 2017 ▶ 4:18 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Shamia: Talkdesk crossed $1M ARR before he joined as COO
“No, it did break the million dollar AR, which was amazing to me. Seeing such a small team doing so well was again, one of the other attractive, attracting points to talk to us because.”
Gadi Shamia Jun 1, 2017 ▶ 6:44 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Talkdesk CEO Tiago Paiva was the sole salesperson for two years
“In the first two years of the company or a year and a half after selling the product, because the product was actually sold maybe from the mid-twenty 13, even after the first day of the company, Tiago was the only salesperson. He was running around positioning…”
Gadi Shamia Jun 1, 2017 ▶ 7:06 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Talkdesk reaches roughly 1,200 business customers
“About 1200.”
Gadi Shamia Jun 1, 2017 ▶ 8:37 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Talkdesk platform scales to approximately 50,000 total seats
“It's about 50,000.”
Gadi Shamia Jun 1, 2017 ▶ 8:48 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Talkdesk operates at net negative revenue churn
“So we're definitely in a net negative churn world.”
Gadi Shamia Jun 1, 2017 ▶ 10:32 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
DoorDash grew from 40 to 800 seats on Talkdesk
“The size was probably 40 seats, and they're now at 800.”
Gadi Shamia Jun 1, 2017 ▶ 13:12 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Assertion Not checkable as stated
Talkdesk operates with 250 employees, 50% in R&D
“We're about 250 people in the company. About half of them are in R&D.”
Gadi Shamia Jun 1, 2017 ▶ 13:37 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Disclosure
Talkdesk has raised $24.5M in total funding
“24 and a half million.”
Gadi Shamia Jun 1, 2017 ▶ 14:56 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Disclosure
Shamia: Talkdesk's customers range from 3 to 850 users
“We have customers with three users, and we have customers with 850 users”
Gadi Shamia Jun 1, 2017 ▶ 3:17 677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia

Appearances (1)

EpisodeDateSpeaking time
677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with Jun 1, 2017 12m
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