Gadi Shamia, COO of Talkdesk, discusses the company's scale and customer base with host Nathan Latka.
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“About 1200.”
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More from Gadi Shamia
Opinion
Shamia: Five9, inContact, Genesys, Avaya operate in maintenance mode
“You know, five, nine in contact, Genesis, Avaya are the main competitors. Most of them are more maintenance mode than an innovation.”
Gadi ShamiaJun 1, 2017▶ 14:02677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
AssertionNot checkable as stated
Competitors in the contact center space invest maximum 15% in R&D
“Most of our competitors in the cost of the space wouldn't invest more than 15%.”
Gadi ShamiaJun 1, 2017▶ 13:55677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Insight
Shamia: Co-founder departures are healthier than staying in conflict
“In the best of companies as you mentioned, founders some founders leave, and they usually do because either they don't find what they do exciting enough, or they couldn't find themselves in a position where they can make the same impact they did in the early s…”
Gadi ShamiaJun 1, 2017▶ 5:45677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Insight
Top SaaS companies typically cap out at 120% net revenue expansion
“I think best of breed companies do over a hundred percent, so they don't lose revenue, and the best companies will get to typically one 10 to one 20. It's pretty hard to get much more than this just because of natural growth of companies et cetera.”
Gadi ShamiaJun 1, 2017▶ 12:42677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
PredictionDidn’t hold up
Talkdesk plans to raise a new funding round in 2017
“We're definitely going to raise around sometime this year”
Gadi ShamiaJun 1, 2017▶ 15:55677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
Disclosure
Talkdesk charges up to $125 per seat plus $40 for telephony
“The per user cost per month is between 65 dollars to one 25 dollars, depending on the depending on the subscription. Then the typical customer will spend another 30 to 40 dollars on telephony a month.”
Gadi ShamiaJun 1, 2017▶ 3:29677: Talkdesk Passes 50,000 Seats, $25M Raised To Be Your More Efficient Call Center with COO Gadi Shamia
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