Katrina Wong, VP of Marketing and Demand Generation at Segment, discusses preventing channel fatigue in mature marketing organizations.
Disclosure
Segment's marketing team carries pipeline quotas and runs weekly forecast reviews
“In marketing most of my team members know this they actually carry a number, and we are just so focused on just, you know, the entire funnel conversion we forecast our MQLs, we look at conversion rates, you know, from MQLs to, you know, sales qualified leads t…”
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Startups must never outsource core strategy and ideation to external agencies
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Simple before-and-after positioning beats manufacturing a grand new category
“As a marketer, there was all this pressure to tell, right, like a huge story, create a category, create a moment, but what really ended up resonating above and beyond that is simply painting for your customers what the current state is, and then positioning, r…”
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Technical step-by-step 'recipes' outperformed all other marketing tactics for Segment developers
“Forget, you know, all of our, you know, other tactics by far recipes you know really convert well and, you know, people over and over again. Ask for more. So that engagement is huge.”
Assertion Not yet assessed · timeframe Mar 2022
Segment spent two years pushing CDI before surrendering to CDP
“With Segment, we, you know, we went about this exercise as, you know, is there a category that truly reflects exactly what we do? And we went down a path, you know, for a number of years where we said, we're actually not a CDP. We are not a customer data platf…”