Katrina Wong (VP of Marketing at Segment, formerly Zuora) discusses product messaging frameworks and sales enablement during a SaaStr panel.
Disclosure
Segment's marketing team carries pipeline quotas and runs weekly forecast reviews
“In marketing most of my team members know this they actually carry a number, and we are just so focused on just, you know, the entire funnel conversion we forecast our MQLs, we look at conversion rates, you know, from MQLs to, you know, sales qualified leads t…”
Insight
Startups must never outsource core strategy and ideation to external agencies
“In terms of agencies, it's really about not outsourcing your strategy, right, and the ideation. What they should be doing, let's just take messaging, for example, or product marketing, or even PR, right? They have the relationships. They can help up level your…”
Insight
Technical step-by-step 'recipes' outperformed all other marketing tactics for Segment developers
“Forget, you know, all of our, you know, other tactics by far recipes you know really convert well and, you know, people over and over again. Ask for more. So that engagement is huge.”
Assertion Not yet assessed · timeframe Mar 2022
Segment spent two years pushing CDI before surrendering to CDP
“With Segment, we, you know, we went about this exercise as, you know, is there a category that truly reflects exactly what we do? And we went down a path, you know, for a number of years where we said, we're actually not a CDP. We are not a customer data platf…”
Disclosure
Segment allocates up to 20% of marketing budget for channel innovation
“What I tell my team is, hey, let's make sure whether it's 10% or 20%, I want you to take that budget And innovate. And we actually put, you know, OKRs around innovation, so that way you don't run the risk of just channel fatigue”