Gorgias, every mention
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every year anyone Jason Lemkin 47Romain Lapeyre 12TJ Nahigian 10Guillaume Cabane 9Axel Kebaili 3Lucy Fonseca 1Harry Stebbings 1Aaron Levie 1
Verbatim, from the transcripts: the passages where Gorgias comes up
Agents Are Your New Power Users: How Klaviyo CEO Andrew Bialecki Is Remaking a $1.4B Business
- ▶ 1:57 Jason Lemkin They would like gorgeous and these other apps.
Our Agent Negotiated a Vendor Renewal, Became a CFO and a Better SDR .. but has too many guardrails
- ▶ 3:15 Jason Lemkin You know, owner raising around revenue, raising around gorgeous, raising around others.
- ▶ 18:57 Jason Lemkin There's, um, you know, if you talk to folks, if you talk to folks like at Finn or Intercom or Gorgias or Sierra and others, they're all saying that there's convergence that support sales and marketing are all converging because once you…
Swapping Notes on the AI Revolution in Marketing with G2's CMO Sydney Sloan
- ▶ 2:46 Guillaume Cabane So I've built a couple of growth teams in a number of, like, successful companies, Segment and Drift and Gorgias.
Why Enterprise AI Adoption Is Moving 5-10X Faster Than Cloud with Box 's Aaron Levie and IBM's VP AI
- ▶ 14:05 Jason Lemkin Like I'm on board of this company called Gorgias, which is like Zendex for e-commerce. 2 times in the scene
- ▶ 18:36 Aaron Levie And to your point about this end desk or gorgeous, you know, dynamic, like how do you make sure that you can have a, have a position of,
AI and The Future of Sales, Marketing & CS with HubSpot CEO Yamini Rangan
- ▶ 28:11 Jason Lemkin Gorgeous.
AI, Sales + GTM in 2026: This Changes Everything with Jason Lemkin and Owner CRO Kyle Norton
- ▶ 31:00 Jason Lemkin This is, this is actually a slide from Gorgeous. 2 times in the scene
SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin
- ▶ 4:59 Jason Lemkin If you use Gorgias or Intercom or even Zendesk or Decacon that'll be here tomorrow and others, you don't need the mediocre person in customer success that says, I don't know.
- ▶ 23:19 Jason Lemkin When I invested in talk desk in 2014 or gorgeous in 2018 or intercom or front, no one wanted to be like, ah, this is low deal size, commodity, boring.
- ▶ 25:14 Jason Lemkin We talked about this company Gorgias that I invested in. 2 times in the scene
- ▶ 28:49 Jason Lemkin RevenueCat thinks Gorgias is easier. 2 times in the scene
AI, M&A, and the Future of SaaS: Lessons from Marc Benioff, Salesforce CEO, Co-Founder and Chair
- ▶ 15:48 Jason Lemkin Do you, I know it's a, I know it's maybe a complicated topic, but I'm seeing, I've invested early in a bunch of folks in the contact center, gorgeous, which has 20,000 Shopify customers and talk desk in the Salesforce ecosystem.
The Future of AI in B2B SaaS: Insights from Synthesia and Theory Ventures. Hosted by Jason Lemkin
- ▶ 14:49 Jason Lemkin Cause when I look at a couple of companies, one, one I invested in the contact center, which is all about AI agents called gorgeous free commerce.
HubSpot Co-Founder and Chair Brian Halligan on AI and SaaS, Board Meetings, and When Incumbents Win
- ▶ 37:15 Jason Lemkin And I did a thing the other day, I pulled together, I compared HubSpot was a little bit different, but I compared Zendesk's claims for AI to intercoms to Gorgias, which is just e-commerce where I'm on the board and a few others.
From Outbound to Channel Partnerships: Your Burning Sales Questions Answered by Jason Lemkin
- ▶ 29:06 Jason Lemkin And then I invested in a company called Gorgias, which is like Klaviyo for contact center. 4 times in the scene
What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
- ▶ 18:01 Jason Lemkin And I somewhat accidentally have invested so much in the contact center from talk desk to front to gorgeous, which, you know, to maestro QA and a bunch of others.
- ▶ 43:02 Jason Lemkin I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.
The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
- ▶ 0:13 Jason Lemkin Already happened in, if you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say, if you squint, you can lay off 40% of your team with AI.
- ▶ 48:11 Jason Lemkin If you look at Zendesk or Gorgias or Intercom, they're so far ahead of sales. 2 times in the scene
The Era of HyperFunctional SaaS is Here l SaaStr CEO and Founder Jason Lemkin
- ▶ 17:28 Jason Lemkin Everyone in post sales, Salesforce, Intercom, Zendesk, Gorgeous, on and on.
- ▶ 24:28 Jason Lemkin All the support folks we talked about, Zendesk, Salesforce, Gorgias, Intercom, they're all promising you can eliminate 50 to 60% of your support team overnight.
- ▶ 29:18 Jason Lemkin Isla is automation on steroids, and I grabbed an example here from Gorgias, which has about almost 20,000 Shopify customers for support just because I'm on the board, but Intercom, Zendesk, Salesforce, they're all the same. 2 times in the scene
Why Vertical SaaS is Booming, And How to Get 110% NRR from SMBs, with Jason Lemkin + Mangomint's CEO
- ▶ 10:09 Jason Lemkin Squarespace is hard enough, but folks like toast or owner that I've invested in or gorgeous.
Deep Dive: AI-Powered Marketing to Get More Leads and Customers with HyperGrowth Partners
- ▶ 1:30 Guillaume Cabane Previously, I built the growth teams over at, uh, Drift, Segment, and Gorgias, and I've advised, uh, Ramp, Reddit, and many other companies.
Forget the SaaS Gloom and Doom. Just Build. with SaaStr CEO and Founder, Jason Lemkin
- ▶ 29:10 Jason Lemkin Uh, I'm on the board of a company called gorgeous. 2 times in the scene
Klaviyo's CEO Founder on the Journey to an $800,000,000 ARR Leader in Marketing
- ▶ 1:02 Jason Lemkin And I was the first real investor in a company called Gorgias, also on Shopify that Andrew knows.
- ▶ 50:30 Jason Lemkin Other folks like Gorgias that I know get a huge amount through agencies and partners.
6 Questions Founders Should Ask Themselves to Drive Value from Generative AI with Base10 Partners
- ▶ 7:36 Lucy Fonseca We've chosen to keep it simple, but on the incumbent side, you have your Notions, Gorgias.
- ▶ 18:43 TJ Nahigian We're gorgeous as well.
- ▶ 24:35 TJ Nahigian So lastly, I'll end on another great example, Gorgias. 8 times in the scene
- ▶ 26:31 TJ Nahigian Those can be priced as a subscription fee, or it can be priced transactionally, i.e. per conversation in the example of Gorgias, which they're actually switching to after starting with a subscription model.
Mastering High-Volume, Low-CAC Marketing: Strategies from Gorgias, Vercel, and Hypergrowth
- ▶ 0:17 Axel Kebaili My name's Excel, and I am a Senior Director of Growth Operations at Gorgias, which means that my team handles all of the data collection, processing, process automation for all of the GTM teams, so that's going to be marketing,… 3 times in the scene
- ▶ 3:14 Guillaume Cabane You're running at Gorgias with a team that has like fairly good experience on automated outbound for a couple of years. 6 times in the scene
- ▶ 29:05 Guillaume Cabane Like you look at Excel at Gorgias and Morgane at Vercel, like we're talking of two different industries and motions, but the yearning is the same, right?
Is AI the Only Thing in SaaS that Anyone Cares About Anymore? AMA Part 1 w/ SaaStr CEO Jason Lemkin
- ▶ 11:59 Jason Lemkin I'm going to guess the 10th is a company called Gorgias, which I'm an investor in and we've, we've highlighted that's Shopify for contact center. 4 times in the scene
What Venture Looks Like In 2023 | SaaStr Founder Jason Lemkin + 20VC Host Harry Stebbings
- ▶ 8:29 Jason Lemkin Gorgias, which is number one contact center in Shopify, and then Algolia, which we talked about before, or about half of Algolia's business is in e-commerce. 2 times in the scene
- ▶ 42:54 Harry Stebbings For those that are the Figma's and the HashiCorp's or the SalesLoft's or the Algolia's or the Gorgia's, do you know it early or are you ever surprised?
Live from SaaStr Annual 2022: AMA with SaaStr's CEO
- ▶ 40:56 Jason Lemkin I invested in gorgeous, which has 10,000 customers in the Shopify ecosystem.
- ▶ 54:39 Jason Lemkin Gorgias, Plato, Algolia, Front, um, Voxy, um, I mean, a long list of others.
Acquiring 10,000 SMB Customers Solely from Data with Gorgias' CEO Romain Lapeyre
- ▶ 0:06 Romain Lapeyre So I'm Roman, CEO at Gorgias. 2 times in the scene
- ▶ 14:23 Romain Lapeyre What we found is that when we were able to identify that a champion moved to a prospect, so somebody was using the product, happy with the product, time to reach out to them and say, hey, you loved Gorgias in your previous company, let's…
- ▶ 16:27 Romain Lapeyre So a little bit of context here is, uh, we've built partnerships that, uh, at Gorgias like pretty early on because e-commerce is a space that's pretty heavy on, uh, on agencies. 2 times in the scene
- ▶ 33:26 Romain Lapeyre So when I'm a gorgeous customer, I log in, and then I, I clearly see, okay, like, this is what I'm doing compared to my peers.
Scaling a Successful SaaS Sales Team w/ 20VC Founder Harry Stebbings and SaaStr Founder Jason Lemkin
- ▶ 6:35 Jason Lemkin That's a smart, and if the founders can get a great operator, a great CMO, CRO, ex-founders with time on their hands to, to all, to all do this, um, I mean, it's amazing, and I invested in a lot of French startups, um, Algolia's, and…
The Future of Sales Post-Covid with Brex's CRO, Sam Blond
- ▶ 11:51 Jason Lemkin We're, Sam and I are both investors in a company called Gorgias, which is sort of like a Zendesk for e-commerce. 2 times in the scene
Brian Halligan, CEO and Co-Founder at HubSpot: The Secrets to $1B ARR ... And Beyond!
- ▶ 18:55 Jason Lemkin The, the Clavios and the gorgeous is so, um, just two questions for folks thinking about that one I'm curious.
Lessons from Gorgias: How to Close your First 1000 Customers Based Solely on Data
- ▶ 0:08 Romain Lapeyre I'm the founder of, uh, Gorgias. 2 times in the scene
- ▶ 4:55 Romain Lapeyre So in this case, like, uh, Google would be one, Sastre would be like 10,000, Gorgias would be a 100,000, hopefully, uh, less over time. 2 times in the scene
- ▶ 15:30 Romain Lapeyre They've decided to use Gorgias.
- ▶ 20:19 Romain Lapeyre So we can see, we met them at ShopTalk, they installed the competitor app, created a gorgeous account, started paying.