CRM

“ECM was never a strategic, ah, buy for the CIO. That was actually still, like, one level below the CIO. The CIO was ERP, CRM, core infrastructure, those kinds of major applications.”

“To be able to automate the deals that move in your CRM, that will save your team, like, about, like, 20% of their time.”

“So I would argue that since now we have access to we have lots of data points about like trade shows we go to, the payment information, the sales data in our CRM. We can combine all these data points and start building the machine early on as soon as you have …”

“You've got your CRM. It really, that's just a data collection for executives to do analysis. It doesn't help the sales team, right? It doesn't help a seller at all.”

“I think at Salesforce, depending on how you look at it, CRM is either their fourth or third largest category now.”

“Well, exactly. And in terms of if you just count companies using CRMs, the other 60% were not using what would be designated an actual CRM. They were using Google spreadsheets or something else or they just didn't do it.”

“When we launched RCR, we're like, okay, well, if we're going to solve the market problem, the customer problem, we want to make it easier, as easy as we possibly know how, so the fear of implementation is not high. Oh, and by the way, we'll make it free, right…”

“Companies will have a digital sales you know, application of record, and, you know, that's not going to be the CRM because the CRM is really an enterprise database, but that digital sales application of record will cover all revenue activities from the top of …”

“Don't over customize, especially out of the gate. I've seen way too many companies come in where they've customized for their unique situations and have created a CRM that is unmanageable and unusable, and then they just basically have to hit a reset button. 6…”

“You can and should use market research to understand this funnel. You can't find this funnel in your CRM. It's not there. Right, because it's a lot of people who never made it to you. All the people who never heard of you, all the people who never considered y…”

“When you start a small business, I don't know. I don't think that you're thinking about your CMS or your CRM or anything. I think you're thinking marketing first. How do I sell my stuff? That's the first thing you're thinking of.”

“We decided we were going to do CRM. It was not an experiment. We're like, I don't care if it takes us three years or five years or seven years or eternity. We're going to make this work. And so that, like, then the universe kind of lines in your interest, like…”

“And we feel like we're really early, like our market share is like four percent.”

“When you look at, you know, the concept of CRM, it wasn't happening at B to C scale in 2011, much less 2015.”

“For those of you that don't understand sales engagement technology, it is one of the must-haves if you're gonna build out a sales development organization. It's where they spend 98% of their time, 90% of their time. They are not spending it in marketing automa…”

“We have right now one million weekly active users of our CRM.”

“If you look at G-II CRM category right now, 823 different CRM products qualify for the category.”

“Like many other companies, VCs also have their own CRMs. So, if you meet an analyst or another partner, and if the answer is no, and if you go to another partner and don't give that context, the other partner, the chances of that other partner knowing that you…”

“Sometimes HubSpot was right to do CRM when everyone said it was silly because your customers are in marketing. That's a seven hundred million dollar business today.”

“You might not realize that Salesforce The support post sales is actually bigger than CRM. It's actually a bigger cloud than CRM.”

“CRM is bigger for HubSpot today than marketing automation, if you don't know this. CRM, which didn't exist a decade ago, it is now bigger than the core HubSpot product marketing.”

“Where would it be without CRM? Where would it be? Right? This would be a niche product at a billion and something growing single digits.”

“They now sell more CRM than marketing.”

“The only problem is it's entirely wrong. And, you know, you have like a sales rep that is adding their own like subjective Experience about the account. Like they may want to influence the sales manager to think that the deal is going to close, or they may be …”

“For a while in our CRM, we used to distinguish between we're like AI companies and this one's a SaaS company and we've now collapsed that distinction.”

“The notion that I'm going to vibe code my own CRM and I'm going to vibe code all my own applications. I think that that it's just not a reality, right? Even if you could build it, maintaining it, evolving it, liability”

“Hook up natively To your marketing automation platform via the APIs hook up to your CRM, whatever you're using, some of your major tools. Again, you don't have to add those all day one. Eventually, you will need to, though, if you want to reach the same level …”

“Consumer teams don't have salespeople. They just, they have to deliver every experience automatically has to be done through software, not through people.”

“In CX and support if I'm talking to an agent on someone's website as a potential customer and that agent keeps me forever, I might not need, there may be no need for the CRM or CX system or SFA that undermined it. Used to underlie that interaction because the …”