Lemkin: Salesforce's Support Cloud Is Bigger Than Core CRM
Jason Lemkin · The Era of HyperFunctional SaaS is Here l SaaStr CEO and Founder Jason Lemkin · Oct 15, 2024 · at 15:38
SaaStr founder Jason Lemkin discusses major enterprise software suites to illustrate feature commoditization across customer support platforms.
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“You might not realize that Salesforce The support post sales is actually bigger than CRM. It's actually a bigger cloud than CRM.”
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