Everything Mark Daniels said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Daniels: Diligent maintained a 98.5% customer retention rate
“We were, you know, that, that company had a 99, 98.5% client retention rate.”
Results.com refunds $12,000 annual contracts if a client fails to grow
“We have just instituted a money back guarantee, which is probably unheard of, I think in the SaaS business, like, you know, pay us for 12,000 dollars, pay us 12,000 dollars over a year, and if your company doesn't grow, we'll give you your money back.”
Diligent reached $80M ARR and one-third of Fortune 500 by 2012
“When I stepped away from the company in 2012 we were up to that 8070 to eighty million dollars a year in reoccurring revenue. And serving about one third of the Fortune 500 companies.”
Mark Daniels: Launched first online store in 1985 on CompuServe
“I launched my first online store in 1985. People always challenged me on that, but it was part of CompuServe's electronic mall before the internet.”
Mark Daniels: Results.com raised $13M total, including under $1M of his own
“Well, overall, we brought in thirteen million dollars. Personally, I've only put in a little bit less than a million.”
Mark Daniels: Results.com has slightly under 500 active customers
“We're only at about 500 to shy 500 right now.”
Daniels: Results.com generates just under $5 million in annual revenue
“We're at about just shy of five million in total yearly revenue, so yes.”
Daniels: Results.com historical logo retention was 50% in the US
“Retention in New Zealand was in the 70 percentile, and in the U.S. It was in the 50 percentile, so very low.”
Daniels: Results.com customer retention averages just above 80%
“I had one rep in Q four, pulled a 100% retention rate which is great, but we're averaging just above 80% right now.”
Daniels: Results.com customer acquisition cost is around $8,000
“Probably gosh, terrible, probably 8000 dollars customer acquisition cost.”