Assertion Supported AI assessment confidence: 85% certainty 4/5 debate potential 1/5

Daniels: Diligent maintained a 98.5% customer retention rate

Mark Daniels · 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement · Apr 16, 2018 · at 13:29

Mark Daniels discusses customer retention and acquisition economics from his prior tenure at Diligent with Nathan Latka.

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“We were, you know, that, that company had a 99, 98.5% client retention rate.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

The claim, plainly

Diligent achieved a 98.5% to 99% client retention rate.

a quote alone can be ambiguous, so this restates it with the references and context of the conversation around it resolved. AI-written; the tape below the player is the source.

Assessment

Diligent Corporation's official corporate disclosures, press releases, and marketing documentation substantiate the claimed client retention rate. In official press releases from June and July 2015, Diligent documented a 99% client retention rate (calculated on client count, excluding unavoidable losses from M&A and bankruptcies). Furthermore, 2018–2019 corporate and product collateral for Diligent Governance Cloud and Diligent Entities consistently reported client retention rates between 98% and 99%, while historical SEC Form 10-K filings reported retention rates of approximately 97% in 2013 and exceeding 95% in 2014.

Diligent Corporation June 30, 2015 and July 28, 2015 press releases stated a global client retention rate of 99% (excluding M&A and bankruptcies).
Diligent's 2018–2019 corporate and product overviews consistently published client retention metrics of 98% to 99%.
Form 10-K filings from Diligent Board Member Services/Diligent Corporation documented customer retention rates of approximately 97% (FY2013) and exceeding 95% (FY2014).

Checked against

[1] sec.gov [2] sec.gov [3] sec.gov [4] sec.gov [5] eleconomista.es [6] prnewswire.com [7] bankdirector.com [8] diligent.com

"Diligent Corporation" "retention rate" "10-K" 2015 OR 2016 "Diligent" "98%" OR "99%" "retention" SEC OR NZX OR filing OR "investor presentation" "Diligent Board Member Services" "retention" OR "client retention" "98%" OR "99%" "Diligent" "client retention" OR "customer retention" OR "retention rate" "98%" OR "99%" OR "98.5%" "Diligent Corporation" "retention rate" "98" OR "99" annual report OR 10-K OR presentation

assessed as of 2026-09-02

This assessment is an AI reading of a public statement, made against the cited references with the confidence shown. It can be wrong. The quote, the tape and the references are all on this page; if something is off, use report an error below. full disclaimer →

Mentioned

Diligent Mark Daniels

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Disclosure

Results.com refunds $12,000 annual contracts if a client fails to grow

“We have just instituted a money back guarantee, which is probably unheard of, I think in the SaaS business, like, you know, pay us for 12,000 dollars, pay us 12,000 dollars over a year, and if your company doesn't grow, we'll give you your money back.”

Mark Daniels Apr 16, 2018 ▶ 14:10 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Assertion Contradicted

Diligent reached $80M ARR and one-third of Fortune 500 by 2012

“When I stepped away from the company in 2012 we were up to that 8070 to eighty million dollars a year in reoccurring revenue. And serving about one third of the Fortune 500 companies.”

Mark Daniels Apr 16, 2018 ▶ 2:31 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Assertion Not publicly verifiable

Mark Daniels: Launched first online store in 1985 on CompuServe

“I launched my first online store in 1985. People always challenged me on that, but it was part of CompuServe's electronic mall before the internet.”

Mark Daniels Apr 16, 2018 ▶ 3:12 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Disclosure

Mark Daniels: Results.com raised $13M total, including under $1M of his own

“Well, overall, we brought in thirteen million dollars. Personally, I've only put in a little bit less than a million.”

Mark Daniels Apr 16, 2018 ▶ 5:43 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Assertion Not checkable as stated

Mark Daniels: Results.com has slightly under 500 active customers

“We're only at about 500 to shy 500 right now.”

Mark Daniels Apr 16, 2018 ▶ 6:41 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Assertion Not checkable as stated

Daniels: Results.com generates just under $5 million in annual revenue

“We're at about just shy of five million in total yearly revenue, so yes.”

Mark Daniels Apr 16, 2018 ▶ 7:40 996 Guess Why This $600m Man Came out of "Martha Vineyard" Retirement

Daniels: Diligent maintained a 98.5% customer retention rate

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