Charles Duhigg
Contributing Writer, The New Yorker. On 2 shows, 2 appearances. The Shows tab opens the full record on each.
journalistauthorhost@cduhigg ↗LinkedIn ↗charlesduhigg.com ↗Wikipedia ↗
Charles Duhigg is a Pulitzer Prize-winning journalist and the bestselling author of The Power of Habit, Smarter Faster Better, and Supercommunicators. Formerly an investigative reporter for The New York Times, he won the 2013 Pulitzer Prize for Explanatory Reporting for a series on Apple and other tech companies.
2shows
2appearances
24statements
3resolved
2supported
1contradicted
67%fully supported
Everything Charles Duhigg said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Duhigg: Anchoring tactics do not trick people into acting against self-interest
“The truth is, oftentimes in today's world, we try and look at things like anchoring as this magical thing that if I just anchor at the right place, I'm going to get you to do something that's not in your own self-interest, but is in my interest. That never act…”
Duhigg: Effective communication requires matching the other person's conversation type
“Within psychology, that's known as the matching principle, that successful conversation, communication requires having the same kind of conversation at the same moment.”
Duhigg: Supercommunicators ask 10 to 20 times more questions than average
“One thing we know about consistent super communicators is that they ask more questions than the average person. They ask like 10 to 20 times as many questions as the average person.”
Duhigg: Conversation difficulty stems from anticipatory anxiety, not the interaction itself
“And for introverts in particular, but this is true for everyone, the thing that makes conversations hard is not the conversation itself. It's our anxiety about the conversation, right?”
Duhigg: The 'matching principle' requires aligning conversation types to connect
“And this has become known since then as the matching principle in neuroscience and psychology, that you have to have the same conversation at the same moment in order to connect with each other.”
Duhigg: Supercommunication is a learned skill that anyone can acquire
“Oh, you absolutely can learn it. It's a learned skill. We know this from experiment after experiment, much like reading. Anyone can learn to read, and anyone can learn to be a super communicator.”
Duhigg: 'Looping for understanding' is the best way to resolve conflict
“In a conflict, there's a method known as looping for understanding that's incredibly powerful. Study after study has shown that it's the best way to resolve a conflict. It has these three steps. Step one is you ask a question, preferably a deep question. Step …”
Duhigg: Constructive Identity Discussions Must Acknowledge Multiple Social Roles
“The right way to have these social conversations is to not avoid the fact that Jim is black and that he probably has different experiences than the rest of us. But rather to acknowledge that all of us contain many, many social identities.”
Duhigg: Problem-solving often ignores people's true conversational needs
“Oftentimes, someone comes to us with a problem, and instead of listening to their mindset, instead of listening to what conversation they're having with us, we try and solve their problem, or we try and make it better, or we try and cheer them up. And that's n…”
Duhigg: Emotional intelligence is showing a genuine desire to connect
“What matters is, do you want to connect with the other person? And do you show them that you want to connect with them? That's what emotional intelligence is, is wanting to connect and showing the person that you want to connect.”
Duhigg: Three specific acknowledgments drive 90% of psychological safety
“When we do that, when we do these three things, acknowledge it's going to be uncomfortable, acknowledge we're going to make mistakes, acknowledge that everyone belongs at this table, we've oftentimes gotten 90% to the goal of making it safe to have this conver…”
Duhigg: Persuasion Fails Without First Establishing Basic Communication
“Persuasion is a secondary tactic to communication, and unless you get the basic of communication down right, the persuasion is probably not going to work.”
Duhigg: Prioritizing Mutual Understanding Over Selling Makes Pitches More Successful
“So I think the idea is if we go in and as our primary goal, say, I just, I really want to understand how you see the world and I want to help you understand how I see the world. And the secondary concern is persuasion. The secondary concern is winning the conv…”
Duhigg: Managers often misdiagnose emotional client conversations as purely practical
“Many managers treat the conversation with clients as if it's a practical conversation. Here's five solutions to the problem that you have. But for the client, and you know this better than I do, For the client, it's often an emotional conversation.”
Duhigg: Managers should separate delivering critical feedback from discussing it
“Oftentimes when we're doing a performance review, we think that we want to have a conversation, but we actually don't. We want to say, look, here are some problems with your performance. Here's some stuff that you need to work on, but we're not looking for the…”
Duhigg: Supercommunicators use deep questions to detect and match conversational mindsets
“So what super communicators do is they ask deep questions to try and figure out what kind of conversation is happening, and then they match the other person and invite them to match themselves.”
Duhigg: Ask permission before shifting conversations from emotional to practical
“And at some point, you can literally just say, look, I, we've been talking about how we feel. Is it okay if I propose like a solution to you? Like, if I make a suggestion? What you're really saying is like, can I move this conversation from an emotional conver…”
Duhigg outlines the three-step 'looping for understanding' communication framework
“Step one is ask a question, preferably a deep question. Step two is after the person has answered the question, repeat back what they said to you in your own words. And the key here is not mimicry. It's to prove to them you are paying attention, and more impor…”
Duhigg: Callers over-enunciate by 20% and add 33% more emotion
“When we're talking to someone on the phone and we can't see them, we over enunciate our words by about 15 or 20%. We put about a third more emotion into our voice because we know the other person can't see our facial expressions.”
Duhigg: Supercommunicators ask 10 to 20 times more questions than average
“People who are consistent super communicators, they tend to ask 10 to 20 times as many questions as the average person”
Duhigg: Treating conversations like interviews feels like an interrogation
“And if you try and interview someone in a conversation, it can feel like an interrogation. It doesn't feel good.”
Duhigg: Phone callers subconsciously over-enunciate and add vocal emotion to compensate
“When you're on a phone, you tend to over enunciate your words a little bit. Because you almost subconsciously realize that the other person can't see your expressions, you put more emotion in your voice. We do this automatically without even thinking about it.”
Duhigg: I was the lowest-paid working graduate in my HBS class
“When I graduated from HBS, I was the lowest paid member of my class that was working for the first six years.”
Duhigg: Conversational reciprocation means expanding the other person's spotlight, not self-centering
“I think the right way to think about it is, are you trying to expand the spotlight on this person or are you trying to steal the spotlight for yourself? Reciprocation doesn't always mean talking about yourself.”
One line per show, most statements first. The link opens Charles's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 CAPITAL ALLOCATORSLEDGER | Contributing Writer, The New Yorker | 1 | 17 | 100% 1/1 | full record on Capital Allocators → |
 STARTUPS FOR THE REST OF USLEDGER | Contributing Writer, The New Yorker | 1 | 7 | 50% 1/2 | full record on Startups For the Rest of Us → |