Duhigg: Problem-solving often ignores people's true conversational needs
Charles Duhigg · Charles Duhigg- Secrets of Communication (EP.394) · Jul 1, 2024 · at 26:15
Author Charles Duhigg explains the necessity of listening for conversational mindsets rather than immediately trying to solve problems.
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“Oftentimes, someone comes to us with a problem, and instead of listening to their mindset, instead of listening to what conversation they're having with us, we try and solve their problem, or we try and make it better, or we try and cheer them up. And that's not what they need or what they're asking for.”
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