Charles Duhigg
12 statements across 1 episodes · 4 bullish · 0 bearish · 1 people on the record · first statement Jul 1, 2024 by Charles Duhigg · across every show →
On the record as a speaker too: Charles Duhigg's record, appearances and statements → this page counts the times other people say the name.
Everything said about Charles Duhigg, oldest first
Jul 1, 2024
Duhigg: Managers should separate delivering critical feedback from discussing it
“Oftentimes when we're doing a performance review, we think that we want to have a conversation, but we actually don't. We want to say, look, here are some problems with your performance. Here's some stuff that you need to work on, but we're not looking for the…”
Jul 1, 2024 positive
Duhigg: Prioritizing Mutual Understanding Over Selling Makes Pitches More Successful
“So I think the idea is if we go in and as our primary goal, say, I just, I really want to understand how you see the world and I want to help you understand how I see the world. And the secondary concern is persuasion. The secondary concern is winning the conv…”
Jul 1, 2024 positive
Duhigg: Emotional intelligence is showing a genuine desire to connect
“What matters is, do you want to connect with the other person? And do you show them that you want to connect with them? That's what emotional intelligence is, is wanting to connect and showing the person that you want to connect.”
Jul 1, 2024
Duhigg: Conversational reciprocation means expanding the other person's spotlight, not self-centering
“I think the right way to think about it is, are you trying to expand the spotlight on this person or are you trying to steal the spotlight for yourself? Reciprocation doesn't always mean talking about yourself.”
Jul 1, 2024
Duhigg: Constructive Identity Discussions Must Acknowledge Multiple Social Roles
“The right way to have these social conversations is to not avoid the fact that Jim is black and that he probably has different experiences than the rest of us. But rather to acknowledge that all of us contain many, many social identities.”
Jul 1, 2024 positive
Jul 1, 2024 positive
Duhigg: Three specific acknowledgments drive 90% of psychological safety
“When we do that, when we do these three things, acknowledge it's going to be uncomfortable, acknowledge we're going to make mistakes, acknowledge that everyone belongs at this table, we've oftentimes gotten 90% to the goal of making it safe to have this conver…”
Jul 1, 2024 neutral
Jul 1, 2024
Jul 1, 2024
Duhigg: Problem-solving often ignores people's true conversational needs
“Oftentimes, someone comes to us with a problem, and instead of listening to their mindset, instead of listening to what conversation they're having with us, we try and solve their problem, or we try and make it better, or we try and cheer them up. And that's n…”
Jul 1, 2024