Author and journalist Charles Duhigg discusses the core behavioral traits and research-backed habits of highly effective communicators on Capital Allocators.
Insight
Duhigg: Anchoring tactics do not trick people into acting against self-interest
“The truth is, oftentimes in today's world, we try and look at things like anchoring as this magical thing that if I just anchor at the right place, I'm going to get you to do something that's not in your own self-interest, but is in my interest. That never act…”
Insight
Duhigg: The 'matching principle' requires aligning conversation types to connect
“And this has become known since then as the matching principle in neuroscience and psychology, that you have to have the same conversation at the same moment in order to connect with each other.”
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Duhigg: Supercommunication is a learned skill that anyone can acquire
“Oh, you absolutely can learn it. It's a learned skill. We know this from experiment after experiment, much like reading. Anyone can learn to read, and anyone can learn to be a super communicator.”
Insight
Duhigg: 'Looping for understanding' is the best way to resolve conflict
“In a conflict, there's a method known as looping for understanding that's incredibly powerful. Study after study has shown that it's the best way to resolve a conflict. It has these three steps. Step one is you ask a question, preferably a deep question. Step …”
Insight
Duhigg: Constructive Identity Discussions Must Acknowledge Multiple Social Roles
“The right way to have these social conversations is to not avoid the fact that Jim is black and that he probably has different experiences than the rest of us. But rather to acknowledge that all of us contain many, many social identities.”
Insight
Duhigg: Problem-solving often ignores people's true conversational needs
“Oftentimes, someone comes to us with a problem, and instead of listening to their mindset, instead of listening to what conversation they're having with us, we try and solve their problem, or we try and make it better, or we try and cheer them up. And that's n…”