Workplace Communication

“Maybe the future of this is that a lot of that emotional subjective work gets handled. And we're sort of guiding the process, but not in the middle of it in a way that just doesn't suit us as humans.”

“A sales note is meant to get people excited to do the thing you want them to do and to agree to do it. And only then after they have bought in, does it make sense to share the logistics. So there's an order of operations here. If you switch the order of operat…”

“I was reading a study that I thought was fascinating that shows that 38% of communication after studying hundreds of people in the workplace came through tone, not even the words that we said, but the way that we said them determined our outcome.”

“By the way, if you have to ask at work, I'll give you a technique. Breathe. Breathe. Is my comment going to improve this other person's commitment? If the answer is yes, fine. If the answer is no, breathe again. Is it worth saying? Sometimes it is. Sometimes i…”

“We wanted to do it in the space of workplace communications, which we thought was still something of a chaotic mess, frankly, for most users in the workplace.”

“The underlying key to what I'm saying is creating the space where it's okay to talk about this stuff. And once I have found that once that dam has broken and people start to feel it's okay, they can't shut up about it because it's endlessly fascinating and end…”