Net Retention
topic on 5 shows · 13 statements across 12 episodes
Innovators & Investors 
Lenny's Podcast 
the Official SaaStr Podcast 
Top Founders 
20VC
13 statements about Net Retention, every show
Figma's net dollar retention rate recently increased from 131% to 136%
“We added five points on our net retention, pretty significant when I think went from 131% to 136%.”
Net retention can mask churn, making gross retention an essential metric
“And frankly, we think retention can be masked for retention or can be masked on a net basis. So it's really important that we look at it on a gross basis.”
Schuck: $100M ARR SaaS cannot reach 40% growth without multi-product upsells
“When you hit a hundred million, you just can't sell enough to drive. 40 points of growth. If your net retention is a hundred. It's much more difficult to sell forty million dollars of net new logos And so you get to this point where regardless of how good you …”
Ford: Prism achieves 110% total net retention and 127% in key segment
“With one of our customer segments, it's segments. It's net retention of 127% and across our whole customer base, it's 110%.”
Product-led customer cohorts generate significantly higher net revenue retention at Snyk
“And what's, what's fascinating there is that the product driven cohort contribute a relatively greater amount to net retention.”
Lemkin: CEOs must prioritize net revenue retention over gross retention
“I think if you get, if you make everyone responsible for gross retention and net retention, they're gonna bang their heads on the table. You gotta pick a CEO like what's more important and it's gotta be net retention, right?”
Mehta: Net retention is the primary valuation driver in SaaS
“The number one valuation driver in SAS is net retention.”
Kopp: Single-product SaaS companies struggle to increase net retention
“If you're a single product company, it's really hard to move the lever on net retention.”
SaaS companies should focus on gross revenue retention over net retention
“So we're a company that believes net retention is really important to a SaaS company, but I'm a CEO that believes the focus of a SaaS company should be gross retention, not net, and that that's an even more upside.”
SaaS customer success teams should not be incentivized on net retention
“One of my big areas of CEOs to think about the fact that you don't want to incent your post sales team on net retention. Let your sales team go sell the upsell. They're the sellers. You want a post sales team that gets up every day and just because my job is t…”
Smith: Qualtrics maintained 122% net retention overall and 140% in enterprise
“And a 122% net retention, and then the enterprise, it's a 140. That, that means that you've got a solid foundation, a solid engine, where people are living and it's mission critical to them.”