net retention

4 statements across 4 episodes · 2 bullish · 0 bearish · 4 people on the record · first statement Feb 17, 2019 by Ryan Smith · across every show →

Everything said about net retention, oldest first

Feb 17, 2019 positive
Assertion Supported
Smith: Qualtrics maintained 122% net retention overall and 140% in enterprise
“And a 122% net retention, and then the enterprise, it's a 140. That, that means that you've got a solid foundation, a solid engine, where people are living and it's mission critical to them.”
Ryan Smith Feb 17, 2019 ▶ 35:16 The Things Nobody Tells You About An $8B Acquisition with Ryan Smith from Qualtrics
Feb 26, 2021 neutral
Insight
Kopp: Single-product SaaS companies struggle to increase net retention
“If you're a single product company, it's really hard to move the lever on net retention.”
Tim Kopp Feb 26, 2021 ▶ 9:56 The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
Sep 17, 2021 positive
Insight
Lemkin: CEOs must prioritize net revenue retention over gross retention
“I think if you get, if you make everyone responsible for gross retention and net retention, they're gonna bang their heads on the table. You gotta pick a CEO like what's more important and it's gotta be net retention, right?”
Jason Lemkin Sep 17, 2021 ▶ 19:21 Nick Mehta CEO Gainsight + Jason Lemkin CEO SaaStr on "The Latest in Leveling Up Customer Success"
Oct 18, 2024 neutral
Insight
Schuck: $100M ARR SaaS cannot reach 40% growth without multi-product upsells
“When you hit a hundred million, you just can't sell enough to drive. 40 points of growth. If your net retention is a hundred. It's much more difficult to sell forty million dollars of net new logos And so you get to this point where regardless of how good you …”
Henry Schuck Oct 18, 2024 ▶ 14:05 The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
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