StarZero All shows Try the podcast clipper →

net retention

6 statements across 5 episodes · 3 bullish · 1 bearish · 5 people on the record · first statement Oct 18, 2018 by Vivek Sharma · across every show →

Everything said about net retention, oldest first

Oct 18, 2018 neutral
Insight
Sharma: Focusing solely on net retention masks leaky gross churn buckets
“You've got to treat both of those independently. Otherwise, you can mask a very leaky bucket and gross retention problems if you're only focused on on net sure.”
Vivek Sharma Oct 18, 2018 ▶ 6:25 1181 How MovableInk Broke $40m in ARR with 1 Pricing Axis to Drive Expansion Revenue
Mar 16, 2019 neutral
Assertion Partly supported
Docebo reports 97% annual net revenue retention
“Actually, we have 97% net retention.”
Claudio Erba Mar 16, 2019 ▶ 9:16 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
May 26, 2019 negative
Insight
SaaS customer success teams should not be incentivized on net retention
“One of my big areas of CEOs to think about the fact that you don't want to incent your post sales team on net retention. Let your sales team go sell the upsell. They're the sellers. You want a post sales team that gets up every day and just because my job is t…”
Andy MacMillan May 26, 2019 ▶ 17:38 1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers
May 26, 2019 positive
Insight
SaaS companies should focus on gross revenue retention over net retention
“So we're a company that believes net retention is really important to a SaaS company, but I'm a CEO that believes the focus of a SaaS company should be gross retention, not net, and that that's an even more upside.”
Andy MacMillan May 26, 2019 ▶ 16:39 1401 UserTesting CEO "We're at $65m in ARR Now, Hoping to Break $80m by EOY" across 3000 paying customers
Sep 6, 2021 bullish
Insight
Mehta: Net retention is the primary valuation driver in SaaS
“The number one valuation driver in SAS is net retention.”
Nick Mehta Sep 6, 2021 ▶ 2:24 Was Selling Majority to Vista The Right Move? Gainsight Customer Success Platform Hits $100m ARR, 1,000 Customers
Sep 11, 2023 positive
Assertion Not checkable as stated
Ford: Prism achieves 110% total net retention and 127% in key segment
“With one of our customer segments, it's segments. It's net retention of 127% and across our whole customer base, it's 110%.”
Matt Ford Sep 11, 2023 ▶ 5:50 How this SaaS For Music Venues Survived Covid Then hit $3m ARR
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more