Implementation
topic on 6 shows · 6 statements across 6 episodes
In Depth 
We Live to Build 
Lenny's Podcast 
the Official SaaStr Podcast 
the Startup Ideas Podcast 
the a16z Podcast
6 statements about Implementation, every show
Gannon: 50% to 60% of AI assessment clients buy implementation
“Greg, 50, sometimes even 60% of the time, these people want implementation.”
Ambrosino: Traditional design assumes implementation is too expensive to rebuild
“That process is sort of predicated on the assumption that implementation is expensive and that you can really only afford to build once. And so you need to fully like exhaustively go through the problem space and the solution space before implementing.”
Startups over-resource CSMs and under-invest in critical onboarding and implementation
“I see lots of resources in this category of CSM, which is like ongoing maintenance and servicing of customers and under resourcing in implementation. And I just think the initial experience that a customer has on a product or with a company has so much influen…”
Berner: Support and implementation are the first CS roles to specialize
“As you start to scale up, you need to think about role specialization. Those are the two places where it makes sense to start specializing your roles, support or implementation, because those are the things that are very high volume and highly repeatable.”
Mark Beneke: Knowledge without implementation is merely entertainment
“You can give people knowledge, but knowledge without implementation is just what entertainment, right? And maybe one percent of the population acts on all the knowledge that floods them every single day.”