implementation
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 9, 2024 by Sam Blond · across every show →
Everything said about implementation, oldest first
Feb 9, 2024 negative
Startups over-resource CSMs and under-invest in critical onboarding and implementation
“I see lots of resources in this category of CSM, which is like ongoing maintenance and servicing of customers and under resourcing in implementation. And I just think the initial experience that a customer has on a product or with a company has so much influen…”