Conversational AI

“So, so I think 12 months from now, what will happen is, is similar as we are speaking. It's, I think the technology will be able to understand us at an incredibly better way, both our knowledge, both the emotional part of that conversation and deliver, deliver…”

“I think this is, is good for customer support or customer experience, but it's still a way away from like conversation like we have and like passing that Turing test. So I think this is still like a, at least a year, like within a year. And then you will have …”

“I believe the future of this AI conversational interface is going to be this intertwining of chat and rich UI components.”

“It's actually even more natural to go online and ask a question than it is to just search a keyword, and so this novelty, which was a novelty to come online and be able to start having a conversation with technology in a way you hadn't before, is something we …”

“When it comes to people asking questions or conversing with ChatGPT, there's a quality of, you don't necessarily feel like there's someone there, and you might be a little more intimate than you would have otherwise. And that can be very valuable in an intervi…”

“With old school social media, you're just consuming passively, right? So you'll just swipe. If I'm watching TikTok, just like swipe and swipe and swipe. And even though I'm getting the dopamine of like watching an engaging video, there's this other thing that'…”

“You realize that you lose a lot of granularity when you go from voice down to text, you lose emotion.”

“And as a consequence, you know, I think that, you know, if you fast forward four or five years, when you're interacting with any of the consumer brands, you work with your insurance company, your phone company a car rental company, you will probably be having …”

“And my thesis is just like touch screens have come to dominate Our experience with computers because of convenience, you can have a conversation in so many different places. You don't need an instruction manual. I think it will be the main way we work with com…”

“Or like when you go to objects like in Disney all the objects are alive. And I think we are going to potentially come to that kind of a world where why can't I talk to things?”

“From the user perspective, they can just come and ask and it has to leave then transfer to the right app... You're right. That's like, okay, I can come to the Google. I can ask a question and it should just figure it out. Like, okay, which app and how to get t…”

“In a world of AI where you can be more conversational, the idea that humans will want to get reduced to talking to one thing for everything, I think is wrong. I think instead it's actually going to be hyperfragmented because the best in class use cases are goi…”

“I mean, I think just like large companies have concerns around like launching products that can say anything. I mean, it's probably just a matter of like I w I would guess it's just like a matter of how much you're risking versus how much you have to gain from…”

“Package AI is basically a combination of delivery management software and a conversational AI platform that basically transforms the last mile or delivery experience into a very customer centric experience.”