CRM

“More and more of today's entry-level workforce generation will often just not put up with clunky software. When you think about how they live, First thing they do after they open their eyes in the morning is check their Instagram, check their Tinder, and hit t…”

“Email, calendar, CRM, marketing automation, those haven't changed significantly in decades. So I believe that in the next 10 years, we're gonna see a lot of the leading companies in those categories disrupted by new generations of companies that are rebuilding…”

“No, I go for the look like the whole premise of Product Board as a system. Is based on the idea that the information should be shared with all the people that are involved in product decision making. It's similar, like, you know, CRM system, like you centraliz…”

“And the year before the IPO is when we made this brilliant decision, like, oh, we're getting into CRM, right?”

“CRM is at seven hundred million, I think, and it's growing faster than marketing automation.”

“Yeah, that's exactly how we think about this. We have different business units dedicated for each product. Every product is in different phase. So, you know, CRM is more mature and then dev and then service and obviously work management is kind of the most mat…”

“Eventually I see, definitely see a future We're accompanied by several tools and consolidate on Monday for the core business use cases, whether it's CRM, work management, that service, and the compound value of using several of those tools, the flow of data, a…”

“You know, the CRM today is growing faster than what Monday did back in the days.”

“So we think, I think that as these applications get mature pretty much all the CRM, they look the same today. So it's not so much about CRM for that business or that business, they are the same. So it's more about the quality of your product now rather than ho…”

“B to B apps are not winner take all markets. Whether you look at HR or finance, CRM, they all have multiple players.”

“This is not true. CRM doesn't have truth. The only thing that's true out there is like who your customers are, what they bought, how much they're paying you, maybe their phone numbers. Everything else is not true. It's like information that sellers are Botheri…”

“Oh, I have it in my pitch deck from 2017. I said, like, revenue AI will be bigger than CRM, not because, like, it has, like, a big ego, but just the economics, like.”

“Absolutely. Like, I mean, who wants to fill in forms or flip the web pages? This is like people punching cards in the seventies. There's no doubt in a couple of years at most, and I used to say like in 10 years, right? Now I say like in one to two years, nobod…”

“I felt like in my eyes, this is going to be the largest category in, in software industry. Cause a lot of like existing categories that we're familiar with. And CRM and support systems and task management and project management and stuff like that are going to…”

“App is, this is becoming necessary core CRM functionality to record and manage every keystroke, every interaction, everything you type, everything you do, because otherwise you can't automate a CRM. Like, the next generation CRM just does not work if you have …”

“When most folks hear about Salesforce, they think it's CRM, it's 14% of their revenue, ok?”

“This makes no sense for 99.9% of the world, ok? You can't maintain it, you can't build the integrations, it's more complicated. Most of the folks that say that have never used a CRM”