The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 81 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Bendov: Selling software cheap prevents learning from customer objections
“A price that isn't cheap because if you sell cheap, you aren't really learning anything. So if there were like objections, we wanted to give like a reasonable price. Price is pretty close to what we would ultimately charge. So if people said no, we'd learn wha…”
Bendov: Squeezing renewal margins does not matter during hypergrowth
“When you grow so quickly, the early customers don't really matter because you're growing like 300 to 400% every year. So like these extra 10% that you're going to get from renewals at existing customers doesn't really move the needle. So you much better off fo…”
Rafner: Gong is an airplane black box that won't save sales
“Gong is like finding the black box after the plane's already gone down, tells you what went wrong, tells you what happened, but it does nothing to actually kind of stop losing the opportunity.”
Bendov: Gong maintains over 150% net dollar retention
“So our NDR is almost always, like, even these days, moreover, like, a 150%.”
Latka predicts ZoomInfo, Gong, or SalesLoft will acquire RevGenius by 2023
“Guys, mark my words. RevGenius will sell for a very large number in the next two years. Jared doesn't know it yet, but like Henry at ZoomInfo and like Amit from Gonger, I'm going to compete like hell to take, or Kyle from SalesOff.”
Bendov: Gong's net dollar retention is over 150%
“So our NDR is almost always, like, even these days, moreover, like, a 150%.”
Bendov: Gong's Net Dollar Retention consistently exceeds 150%
“So our NDR is almost always, like, even these days, moreover, like, a 150%.”
Bendov: Gong maintains a Net Promoter Score of 72
“Our Net Promoter Score is, is seven to two, right?”
Bendov says Gong operates on Series B funds, leaving Series C untouched
“So we haven't even touched, we're still running on a series B money, right? We raised the series B. We did not start touching The Serious Serious C money we raised in December, and we still have a pretty long way to go with a Serious B, right?”
Bendov reveals Gong's three-year customer cohorts expand to 250% initial value
“Those cohorts are around, like, 250 and north, right, percent of what they bought, and they're still, like, most of them are, like, are still with us, right?”
Bendov: Gong never encounters legacy call-tracking tools in sales deals
“We, I'll beg to differ here because I don't even, I don't see these companies ever.”
Sales Tech Stacks Are Useless Without Accurate Contact Data
“What we're saying is the most essential tool is overlooked, is, is the, if I don't have the right contact information to reach my likely buyer,
None of the tech stack matters.”
RevComm CEO: Gong costs $100 to $140 per user monthly
“And gone, cost you know, hundred to 140 bucks, so.”
Rafner: I would sell Abstract to Gong today for $25M cash
“I mean, just come bring me on board for three years and let me run the product.”
Bendov: Gong CSMs are measured on NPS rather than sales quotas
“The CSMs are measured mostly on NPS. They're not sales people. They want to make sure the customer has the best possible service. They kind of do have like NPS and renewal rate, which is kind of proxy, but it's a very small A portion of their compensation, so …”
Bendov: Content must be easily consumed, immediately applicable, and strictly relevant
“We have like three attributes for content. First, that it's like, it's easy to consume. So not like 13 pages, white papers that nobody wants it to read. Second, it's immediately applicable. It's not some kind of like, you know, bold ideas that you could apply …”
Bendov: Gong's 3-year customer cohorts expand to 250%+
“So our history, I mean, we started selling, like, in the year of about, like, three years of history. Those cohorts are around, like, 250 and north, right? Percent of what they bought, and they're still, like, most of them are, like, are still with us, right?”
Bendov: Gong is still running entirely on its Series B capital
“So we haven't even touched, we're still running on a series B money, right? We raised the series B. We did not start touching The Serious Serious C money we raised in December, and we still have a pretty long way to go with a Serious B, right?”
Vandenberg: Chili Piper Will Not Sell to ZoomInfo or Gong
“That is not in our future. No, Alina
and I have built this company. We having a blast.”
Bendov: Gong's Series D valuation reached close to $2.2 billion
“It was close to 2.2 billion dollars.”
Bendov: Gong measures CSMs mostly on NPS, not sales quotas
“The CSMs are measured mostly on NPS. They're not sales people. They want to make sure the customer is getting the best possible service. They kind of do have like NPS and renewal rate, which is kind of proxy, but it's a very small A portion of their compensati…”
Bendov: Gong will not reach $100M run rate this year
“No, no, no. We're not we're not going to get to a hundred million pieces here, but we're not far from that.”
Bendov: Gong raised $200M Series D, reaching nearly $340M total funding
“The most recent round is the Series D two hundred million. Dollars led by Code Two, Thrive, Salesforce, and Index. This is the fourth round, so the total to date is like 300, almost three hundred and forty million dollars. The last round was led by Sequoia in …”
Bendov: Sales rep turnover drives Gong's organic lead generation
“So people got sales has like I think about like 20, 15 to 20% annual attrition. But actually that's worked well for us because if I use going at my current company and I'm leaving another odds are we'll get a new lead.”
Gong is still operating entirely on its Series B funding.
“So we haven't even touched, we're still running on a series B money, right? We raised the series B. We did not start touching The Serious Serious C money we raised in December, and we still have a pretty long way to go with a Serious B, right?”
Holland Positions SalesScreen as a Counterbalance to AI Platforms Like Gong
“We're definitely a sales tool meaning, you know, that that's the people that we talk to, but I would say we're kind of like a counterbalance to a lot of the craze recently, you know, with the outreach and I think it was Gong announcing yet another, you know, G…”
Bendov notes that sales rep attrition drives Gong's word-of-mouth growth
“Sales has like I think about like 20, 15 to 20% annual attrition. But actually that's worked well for us because if I use going at my current company and I'm leaving another odds are we'll get a new lead. So, so that like kind of a grant organic word of mobs i…”
Bendov: Gong closed a $200M Series D, bringing total funding near $340M
“So the most recent round is the Sirius D two hundred million. Dollars led by Code Two, Thrive, Salesforce, and Index. This is the fourth round, so the total to date is like 300, almost three hundred and forty million dollars.”
Bendov: Gong CSMs Do Not Carry Sales Quotas to Avoid Pressuring Customers
“They're not sales people. They want to make sure the customer is making, like, the best possible service. They kind of do have, like, NPS and renewal rate which kind of proxy, but it's a very small portion of their compensation, so they don't try to pressure t…”
Bendov: High-Performing B2B Content Must Be Easy, Actionable, and Strictly Niche
“We have like three attributes for content. First, that it's like, it's easy to consume. So not like 13 pages, white papers that nobody wants it to read. Second, it's immediately applicable. It's not some kind of like, you know, bold ideas that you could apply …”
Bendov: Gong tripled its valuation from roughly $750M in six months
“It was close to 750, so three x.”
Bendov: Call recording volume does not indicate active product engagement
“So, so call volume doesn't mean, Gong records the call, so it affects someone recording call doesn't mean that they actually use the product, right? That's what we learned early on. So we check engagement in, in a number of ways. So how many logins and how man…”
Bendov: 100% of Gong's original beta companies converted to paying customers
“Actually the 12 company bought a few months ago. So now it's 12 out of 12.”
Bendov: Gong generated millions of dollars in ARR in its first year
“We, we're in a millions of dollars of ARR right now within the first year.”
Bendov: Gong operates with an estimated 18-month customer acquisition payback period
“So right now it's about, if I'm not mistaken, it's about a year and a half.”
Bendov: Gong guaranteed early customer pricing forever
“The other things that we did, we said, okay, the price that you're getting today, we're gonna guarantee it forever”
Bendov: Gong accounts expand 50% on average in six months
“On average, our accounts grow 50% within the first six months. There's a lot of expansion. So every dollar turns to a dollar and a half within two quarters from purchase. And then we've seen it like pretty consistently.”
Bendov: Gong operates at -53% net revenue churn
“In terms of sorry, revenue churn, we're at -53. Okay, so our accounts grow quickly. A lot of them like triple, double, because they start with sales, they move to customer service, they add more teams, they move to add other units in a company, so there's a lo…”
Rafner: Abstract outranks Gong on Google for 'conversational intelligence software'
“I think, yeah, like conversational intelligence software, we just passed gong in our rankings for that keyword.”