Sorry as a Service

13 statements across 1 episodes · 3 bullish · 0 bearish · 1 people on the record · first statement Jul 3, 2019 by Indrek Põldvee · said 22 times in 1 episodes since 2019 · across every show →

Mentions by year

brought up most by Nathan Latka (13), Indrek Põldvee (9)

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2019 22 mentions in 1 episode

every mention, scene by scene, with the transcript →

Everything said about Sorry as a Service, oldest first

Jul 3, 2019 bullish
Assertion Not checkable as stated
Physical gifting yields 2.6x higher ROI than vouchers for British Telecom
“We have some results with British Telecom where we have, and some other customers where we have actually shown that our ROI is two point six times higher than normally you give vouchers and other things. So it makes more money.”
Indrek Põldvee Jul 3, 2019 ▶ 12:44 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 neutral
Assertion Not checkable as stated
Sorry as a Service generated $150K to $200K in 2016 revenue
“And then I think our total revenue in 2016 was a 150 to 200 K.”
Indrek Põldvee Jul 3, 2019 ▶ 8:39 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019
Disclosure
Despite the name, most Sorry as a Service gifts are thank-yous
“Most half of the gifts that we are sending is a loyalty. Thank you.”
Indrek Põldvee Jul 3, 2019 ▶ 11:01 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019
Disclosure
Sorry as a Service pays channel partners 20% to 25% commission
“Ah, it's a 20, 25. 25.”
Indrek Põldvee Jul 3, 2019 ▶ 13:51 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 neutral
Disclosure
Sorry as a Service currently serves 11 enterprise customers
“Today we have 11 customers.”
Indrek Põldvee Jul 3, 2019 ▶ 10:31 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 positive
Disclosure
Founder pitched during job interviews to land his first startup customers
“I had two job interviews, which I turned into customers. Because in the end of the job, job interview, I realized like, ah, damn, this is not very passionate. And I told them, Hey, okay, I this job is interesting, but I was in a hackathon and let me know what …”
Indrek Põldvee Jul 3, 2019 ▶ 7:42 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 neutral
Assertion Not checkable as stated
Sorry as a Service ships 400 to 500 items daily
“We are sending like a four or 500 items per day.”
Indrek Põldvee Jul 3, 2019 ▶ 4:33 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 positive
Assertion Not checkable as stated
Sorry as a Service had the lowest burn rate in Techstars London
“And it was funny because we were in textiles, London. We had the biggest team, but the lowest burn rate.”
Indrek Põldvee Jul 3, 2019 ▶ 8:59 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 neutral
Assertion Not checkable as stated
Sorry as a Service pricing starts at £1,000 per month
“It's starting from thousand pounds a month, so to say.”
Indrek Põldvee Jul 3, 2019 ▶ 4:59 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019
Assertion Not checkable as stated
Sorry as a Service enterprise sales cycles take 8 to 12 months
“Because again, I told you the sales cycles are eight to 12 months, and not putting our own working hours, because in a startup, you don't count your own hours, because you're working for passion, and it's really, really hard.”
Indrek Põldvee Jul 3, 2019 ▶ 13:08 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019
Assertion Not checkable as stated
Sorry as a Service makes 5% to 15% margins on physical items
“Yeah, yeah, five, 10, 15, depends how much we get.”
Indrek Põldvee Jul 3, 2019 ▶ 18:39 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019
Assertion Not checkable as stated
Sorry as a Service owns no warehouses and drop-ships all gifts
“We don't ship anything ourselves. Everything is shipped by suppliers. So we don't have a warehouse. We don't have anything. We are just the connector”
Indrek Põldvee Jul 3, 2019 ▶ 18:05 1439 Does sending physical gifts increase LTV of customers?
Jul 3, 2019 neutral
Disclosure
Sorry as a Service rejects seasonal enterprise clients to protect artisan suppliers
“And we actually don't like to work with these companies because they don't give us steady, steady volumes. And because all the items we are shipping, it's handmade. Our bakers also need some kind of minimum volume.”
Indrek Põldvee Jul 3, 2019 ▶ 15:47 1439 Does sending physical gifts increase LTV of customers?
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