Net Promoter Score

“We, a net promoter score is pretty good, north of 75.”

“Our net promoter score is in the sixties.”

“NPS is like a better indicator than just revenue because like revenue is like a trailing one. A lot of times you don't even realize the customer's gone”

“Our Net Promoter Score is, is seven to two, right?”

“The net promoter score of SAP is four, like not 40, four. It's four.”

“Our net promoter score is, is seven to two right now.”

“The CSMs are measured mostly on NPS. They're not sales people. They want to make sure the customer has the best possible service. They kind of do have like NPS and renewal rate, which is kind of proxy, but it's a very small A portion of their compensation, so …”

“Our net promoter score is, is seven to two right now.”

“And NPS specifically are very bad. Like you get no signal from it, from an intense standpoint to understand what to actually do with it.”

“If you think about CX ecosystem, large companies start the conversation online. Off with journey mapping. They don't start off with saying, Hey, let's do an NPS program together. They start off and let's understand the journey of the customer, then find the to…”

“If you are a product that has a lot of competition then something like a high NPS is a pretty good sign of product market fit, because people have a lot of choices. You need to know that people, like, actually like your product. It's a thing that they want to …”