De Villa: SAP's Net Promoter Score is 4
Renan de Villa · Factory SaaS Hits $2.2m Revenue, Raises $6m on $24m Valuation · Apr 10, 2021 · at 10:04
Renan de Villa, CEO of OSS Ventures, highlights low customer satisfaction among enterprise incumbents in manufacturing software.
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“The net promoter score of SAP is four, like not 40, four. It's four.”
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