Freshworks

“We have more than 150,000 businesses across all of our products using our software.”

“If you want to get started, you can get started at zero, but the average customer today faces I think around 1200 annual contract.”

“So we announced that we crossed a hundred million dollars of ARR and our valuation for the last funding round was around 1.5 billion dollars.”

“So, mostly new customers.”

“We have 50, 50, 60, 40 kind of between paid and free or organic lead gen.”

“So we have 65% of our revenue from SMB customers and 35% from what we call mid-market or large enterprise customers.”

“So it's around it varies by product probably around, I would say two percent a month.”

“Each one of our products operates at say 15 to 16 month way back on a gross margin basis.”

“Our dollar based churn is actually negative because of the expansion revenue.”

“But we are growing at let's say, let me say, very, very healthy rates like north of let's say, north of 30 or 40? So, I'm just using it as a ballpark, north of 40.”

“So today our account based expansion is much larger than our plan based expansion.”

“There has been no product company from India that is actually IPO.”

“So we have very little outbound calling but like majority of our leads are inbound and primarily through SEO, SEM”

“I think less than only five percent of our customers actually use more than one product.”

“So it depends on each product, but we know the benchmark is three. So we are around that.”

“So, so we have more than a 150,000 businesses across all of our products using our software.”

“We announced that we crossed a hundred million dollars of ARR and our valuation for the last funding round was around 1.5 billion dollars.”

“We have 50, 50, 60, 40 kind of split between paid and free or organic lead gen.”

“But we are growing at let's say, let me say very, very healthy rates like north of let's say 40%.”

“Yes, but our dollar based churn is actually negative because of the extraction revenue. So we have a very healthy expansion. So, which means our revenue churn is negative.”

“So we have 65% of our revenue from SMB customers and 35% from what we call mid-market or large enterprise customers.”

“I think what we see as a very big opportunity for us is the fact that I think less than only five percent of our customers actually use more than one product.”

“So mostly new customers.”

“Each one of our products operates at say 15 to 16 month way back on a gross margin basis. That's what we try to be at, and with really LTV to CAC.”

“There has been no product company from India that is actually IPO.”

“And in our mid-market and large enterprise business, we see a lot of expand, land and expand. So companies that start with say, 40, 50 seats actually expand to 205 hundred, et cetera.”

“India SaaS is now sort of starting to grow, you know, like there's some unicorns here and they train the people well, and we are lucky enough to, you know, find some of those people that they trained like Freshworks is a unicorn here. Charge, we recently began…”

“Like he told me when I interviewed him, less than six percent of Freshworks total user base uses more than two products.”