ServiceNow

4 statements across 3 episodes · 2 bullish · 1 bearish · 3 people on the record · first statement Dec 20, 2022 by Howie Liu · said 33 times in 22 episodes since 2017 · across every show →

Mentions by year

brought up most by Jason Lemkin (10), Howie Liu (5), John Becker (4), Byron Deeter (4), Henry Schuck (2), Nick Mehta (1), Lucy Fonseca (1), Kieran Saker (1)

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2026 1 mention in 1 episode
2025 4 mentions in 3 episodes 1 per episode
2024 7 mentions in 4 episodes 2 per episode
2023 10 mentions in 6 episodes 2 per episode
2022 2 mentions in 1 episode
2021 4 mentions in 3 episodes 1 per episode
2020 3 mentions in 2 episodes 2 per episode
2019 1 mention in 1 episode
2017 1 mention in 1 episode

every mention, scene by scene, with the transcript →

Everything said about ServiceNow, oldest first

Dec 20, 2022 neutral
What-if
Liu: Launching Airtable directly against ServiceNow would have failed
“Had we launched out of the gates talking about, you know, taking on, let's say service now, it would have been a little bit ludicrous, right? Like it would have, you know just con completely I think over our customers or reporters or, you know, investors heads…”
Howie Liu Dec 20, 2022 ▶ 9:03 Scaling for the Enterprise: Top 5 Lessons on the Upmarket Journey with @AirtableApp CEO Howie Liu
Dec 20, 2022 bullish
Disclosure
Liu: Airtable targets Salesforce App Cloud and ServiceNow for enterprise apps
“We want to position ourselves against the Salesforce app clouds and ServiceNow deployments out there. So really robust applications within large enterprises that now, you know, can be built in a much more agile and connected way with Airtable.”
Howie Liu Dec 20, 2022 ▶ 8:28 Scaling for the Enterprise: Top 5 Lessons on the Upmarket Journey with @AirtableApp CEO Howie Liu
Jan 3, 2025 negative
Disclosure
Halligan: HubSpot Avoids Hiring Executives From Google and Microsoft
“The other hack that helped us is we just don't hire anyone from Google or Microsoft or a giant company that it's like a different level of abstraction from where we're at. It was used to having, you know, a lot of staff and a lot of help around that maybe we'r…”
Brian Halligan Jan 3, 2025 ▶ 4:43 HubSpot Co-Founder Brian Halligan on How to Hire Great VPs and How M&A Really Works
Mar 14, 2025 positive
Assertion Supported
Mehta: ServiceNow Achieves Almost 100% Gross Retention
“ServiceNow has almost a hundred percent, for example.”
Nick Mehta Mar 14, 2025 ▶ 8:05 The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta
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