DigitalOcean

“If you actually don't delegate to them, and have them execute the strategy, and they have them build a team, it's going to get bogged down. The growth rate will slow, and the burn rate will go up.”

“You know, this most recent company that I've been a part of, we went public very early because of this issue.”

“And the practical reality is, if the process at some point does not exceed the rate of change in the business, the burn rate's gonna go up, the growth rate for revenue's gonna go down. It's just an axiom. It will happen.”

“So the things that make you successful to get product market fit and get the ball rolling in that first million dollars of revenue and the first few customers and the first ten million actually are going to be the enemy as you get to series B, get the 30,000,0…”

“We use a number of different things. I would say the three major ones are LinkedIn sales nav. Zoom info. Crunchbase. So those are really the three major Yeah. Three major tech and tools.”

“This customer went from 276 dollars to spend to over two to about 200,000 a month over the course of about a year and a half, right? Maybe two years.”

“If an SMB, it's that conversion of the FTO or free trial offer to pay that creates an uplift in, in overall customer value. And that, that point is a very key inflection where we expand via sales assisted, if you will, motion with more use cases, Multi-product…”

“It's like, Hey, I noticed you're growing. What else can I sell you? Versus I noticed you're growing. Tell me why and tell me how that's inflecting your business. And there's a mutual understanding and appreciation for, Caring about their business and why they'…”

“Unequivocally, it's, it, the biggest mistake is just a lack of orchestration and communication around the customer journey.”

“Our customers that spend over 50 dollars, just 50 dollars, right? We're not talking about any comments here, et cetera. A month, you know, outpace our company growth.”

“We bring over 30,000 customers a month. In via self-serve, you know, think about that, you know, and sometimes I think about it like portfolio companies, which they had 30,000 customers total, you know, and this is what we're doing in a month.”

“The difference though, is we enrich with data every single customer that comes through that funnel. To determine propensity and if they would benefit from a human touch, right? And if you will, sales assisted”

“Support as a lead source is, is incredibly valuable. Our support function talks to more customers than anyone in our business.”

“The 600,000 customers I mentioned earlier, that really doesn't even sound like a lot. So we even at DO with that 600,000 customer base, even have a long way to go.”

“So you see like they, you know, their NRR, their NDR, if you will is, is a factor higher than our lower spending customers.”

“We have a team of 30 or so, you know, again, they're also doing that data enrichment, by the way.”

“The automated way is, okay, this customer is growing, right? Like this customer has bought one product, they've been five dollars or 50 dollars for three months, and now there's a hundred dollars, a 120 dollars. It's a very simple and easy trigger to say, this…”

“Not every product must be a painkiller to be successful. Candy sells really well. A good example of this is gaming, right? Video games, mobile games on your phone. That's candy, right? It's giving you a quick dopamine hit. Like, you can make a lot of money sel…”

“To understand if you are building candy vitamins or painkillers, you need to take a design first approach where you're out, engaged in market, talking with customers, ideally before you write a line of code.”