customer retention

“In our business, the value of a retained customer is about 420 bucks.”

“The less we try to sell contracts or annualized customers for growth and ACV, and instead focus on feature adoption and education, the more we see increased retention.”

“I think we're a lot of the retention issues breakdown as in handoffs.”

“I believe that we have to tackle our customer retention and success first, then focus on unit economics, not do them at the same time.”

“The other one that I think is almost a call that the people don't talk enough about is as activation rates and time to deployment. Right. And that is one of your best cheats here to improve things is to get your customers to deploy as instantly as possible.”

“They retain about 20% better if they have a higher customer experience score.”

“This is a good metric. It's good to track it. Also, you often don't get good response rates. You also get random people filling it out. So most people don't find this super valuable.”