patient complaints

1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jun 1, 2022 by Tandice Urban · across every show →

Everything said about patient complaints, oldest first

Jun 1, 2022 neutral

Assertion Supported

96% of patient complaints are about customer service, not medical care

“96% of patient complaints are about the service itself. Only four percent are about the care delivered.”

Tandice Urban Jun 1, 2022 ▶ 5:20 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

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patient complaints

Everything said about patient complaints, oldest first

Turn any episode into a week of clips.