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Tandice Urban

Co-Founder, The Lanby · 1 appearance on the record.

computed by AI from the episodes · how this works → · full disclaimer →

founderLinkedIn ↗

Tandice Urban co-founded The Lanby, a New York City–based concierge primary care members club combining functional medicine, traditional primary care, and hospitality. A Columbia Law School graduate, she drew from her background in health law, bioethics, and private hospitality clubs to redesign the patient experience.

11statements → 7claims → 7claims resolved → 43%fully supported → 4/5average certainty → 2.09/5average debate potential →

3 supported 3 partly supported 1 contradicted how the 7 claims stand · each chip opens the sources

7 assertions · 1 opinion · 2 insights · 1 disclosure · every statement was checked. The predictions and assertions are the 7 claims: statements the public record can support or contradict. 7 are resolved. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Tandice argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable supported claim

Assertion Supported
96% of patient complaints are about customer service, not medical care
“96% of patient complaints are about the service itself. Only four percent are about the care delivered.”
Tandice Urban Jun 1, 2022 ▶ 5:20 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

Their most notable contradicted claim

Assertion Contradicted
Primary care providers have an average Net Promoter Score of 3
“In primary care specifically, the average NPS for a provider is three.”
Tandice Urban Jun 1, 2022 ▶ 5:12 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

How they sound: speaking style how? →

261 words/min while actually speaking · 13.8 um and uh per 1k words

No argument clarity score for Tandice Urban: only 1 usable question→answer exchange on raw tape (a fair score needs 8+). We do not score a sample that small. Roundtable and news formats yield far fewer direct exchanges than interviews.

Measured by listening to the audio itself: 3,343 words across 1 episode of raw-level tape, transcribed verbatim with every um and uh kept, each one attributed only where the alignment onto our timed stream is unambiguous. These are measurements of speaking style. We do not rank them: across this corpus, fluency and argument quality are nearly uncorrelated (ρ≈0.2), and smooth talking does not signal clear thinking. How it's measured →

Everything Tandice Urban said on All-In that made the record, most notable first. Filter by type, assessment or year in the ledger →

Opinion
Tandice Urban: US healthcare is the worst customer service industry
“The US healthcare market is the least customer centric of any customer service industry. We are so numb to the pain that we rarely object or complain.”
Tandice Urban Jun 1, 2022 ▶ 3:21 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Contradicted
Primary care providers have an average Net Promoter Score of 3
“In primary care specifically, the average NPS for a provider is three.”
Tandice Urban Jun 1, 2022 ▶ 5:12 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Supported
96% of patient complaints are about customer service, not medical care
“96% of patient complaints are about the service itself. Only four percent are about the care delivered.”
Tandice Urban Jun 1, 2022 ▶ 5:20 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Partly supported
Urban: 40% of top US deaths are preventable with proper care
“40% of annual deaths caused by the top five causes of death in the U.S. Are preventable with good preventive care.”
Tandice Urban Jun 1, 2022 ▶ 7:28 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Partly supported
Urban: Avoidable chronic disease accounts for 75% of US healthcare spend
“According to the CDC, for whatever that's worth to you, avoidable chronic disease accounts for 75% of our health care spend”
Tandice Urban Jun 1, 2022 ▶ 7:36 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Insight
Urban: Poor lifestyles and processed diets drive rising US healthcare costs
“We're overspending on healthcare because we're spending on things that kill us, and then our healthcare gets very expensive, Because we have terrible, terrible lifestyles, and everyone is drinking way too much across all communities. Everybody is eating totall…”
Tandice Urban Jun 1, 2022 ▶ 16:05 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Insight
Urban: Fee-for-service healthcare incentivizes volume over patient care quality
“Physicians in the traditional fee-for-service model, which is our predominant model today, where physicians are paid per, per patient encounter they're incentivized by volume, and not by quality, and not by good health outcomes, so it's no surprise that practi…”
Tandice Urban Jun 1, 2022 ▶ 4:46 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Supported
Doctors prescribe more antibiotics in the afternoon due to decision fatigue
“Doctors are far more likely to prescribe antibiotics in the afternoon than they are in the morning for the same patient with the same issues because they're just running late and they're dealing with decision fatigue.”
Tandice Urban Jun 1, 2022 ▶ 6:29 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Partly supported
Urban: Patients with a primary care doctor spend 33% less overall
“Patients with a PCP, a primary care doctor, spend 33% less on health care overall because they're front-loading that spend toward prevention.”
Tandice Urban Jun 1, 2022 ▶ 7:42 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Disclosure
Tandice Urban: The Lanby cannot yet profitably integrate mental healthcare
“We've thought about this a lot at the Lambie, because we've tried to figure out a way to integrate mental health in a way where we would be able to make money, and we can't just yet.”
Tandice Urban Jun 1, 2022 ▶ 19:17 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem
Assertion Supported
US primary care physicians manage an average of 2,300 patients each
“In, in the across the U S one physician has a panel of 2300 patients on average.”
Tandice Urban Jun 1, 2022 ▶ 19:44 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

Appearances (1)

EpisodeDateSpeaking time
#AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem Jun 1, 2022 14m
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