Patient Complaints

topic on 1 show · 1 statements across 1 episodes

All-In

1 statements about Patient Complaints, every show

ALL-IN Assertion Supported

96% of patient complaints are about customer service, not medical care

“96% of patient complaints are about the service itself. Only four percent are about the care delivered.”

Tandice Urban Jun 1, 2022 ▶ 5:20 #AIS: The Lanby's Tandice Urban on solving healthcare's customer service problem

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