Everything Craig Klein said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Klein: Salesforce beat SalesNexus by raising 'a shitload more money'
“Well, he raised a shitload more money than me.”
Klein: SalesNexus bundles in-house implementation unlike competitors
“One of the things that we do is that's different is we include the implementation service In the in what we provide, we don't farm that out to consultants like most of our competitors.”
Klein: Average CRM customer lifetime across the industry is roughly 28 months
“The average customer lifetime in the CRM business is about 28 months, believe it or not.”
Klein: SalesNexus has an average customer lifetime of five years
“Ours is five years.”
Klein: Onboarding customization is the key ingredient for CRM retention
“We got to get them to customize it, right? That's the, that's our magic ingredient.”
Klein: Business owners lack the knowledge needed to manage sales teams
“What I found was that I'm working with all these customers, and there's a lot about managing their sales team that they just don't know, not because they're stupid or anything, it's just they don't know because they're not sales managers, they're business owne…”
Klein: Average SalesNexus customer has 3-4 users paying $150-$200 monthly
“Well, our average customer is about three or four users. You know, so they're paying a 152 hundred dollars a month.”
Klein: SalesNexus has scaled to approximately 5,000 customers
“Now we're at about 5000.”
Klein: SalesNexus generates approximately $3.5 million in annual revenue
“We're doing About three and a half.”
Klein: SalesNexus experiences an annual customer churn rate of about 10%
“Cause we, that's about right. About every year it's about 10%.”
Klein: SalesNexus customer acquisition cost is around $300
“So it's around 300 bucks.”
Klein: One-third of SalesNexus accounts are long-standing single users
“I'd say a third or so of our Businesses single user accounts, you know, they've been with years and years and years.”
Klein: Adding marketing automation allowed SalesNexus to raise prices
“We added probably five years in our marketing automation capabilities, or at least we began to layer those in. And so that allowed us to increase prices.”
SalesNexus spends $10k–$15k monthly on paid online ads
“We're spending around 10 to 15 K.”
Klein: SalesNexus has a total team size of about 20 people
“Oh, we're about 20 people.”
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