Disclosure certainty 4/5 debate potential 1/5

Klein: SalesNexus has a total team size of about 20 people

Craig Klein · 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR · Jun 18, 2019 · at 12:38

Craig Klein is the founder and CEO of SalesNexus, a bootstrapped CRM platform.

0:00 / 0:02exact quote · 2.2s
720p mp4 · rendered on demand · StarZero watermark
“Oh, we're about 20 people.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Craig Klein

Opinion
Klein: Salesforce beat SalesNexus by raising 'a shitload more money'
“Well, he raised a shitload more money than me.”
Craig Klein Jun 18, 2019 ▶ 3:15 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Disclosure
Klein: SalesNexus bundles in-house implementation unlike competitors
“One of the things that we do is that's different is we include the implementation service In the in what we provide, we don't farm that out to consultants like most of our competitors.”
Craig Klein Jun 18, 2019 ▶ 5:08 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Assertion Contradicted
Klein: Average CRM customer lifetime across the industry is roughly 28 months
“The average customer lifetime in the CRM business is about 28 months, believe it or not.”
Craig Klein Jun 18, 2019 ▶ 8:33 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Assertion Not checkable as stated
Klein: SalesNexus has an average customer lifetime of five years
“Ours is five years.”
Craig Klein Jun 18, 2019 ▶ 9:00 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Insight
Klein: Onboarding customization is the key ingredient for CRM retention
“We got to get them to customize it, right? That's the, that's our magic ingredient.”
Craig Klein Jun 18, 2019 ▶ 9:51 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Insight
Klein: Business owners lack the knowledge needed to manage sales teams
“What I found was that I'm working with all these customers, and there's a lot about managing their sales team that they just don't know, not because they're stupid or anything, it's just they don't know because they're not sales managers, they're business owne…”
Craig Klein Jun 18, 2019 ▶ 15:34 1424 He Launched CRM in 2003, Bootstrapped, now $3.5m in ARR
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 2,600 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.