Sam Taylor

“I think with all the automation that's taking place, particularly on the Mostly email side. I think there's just an exhaustion around, around email today.”

“I think a center of absolute unbelievable treasure trove of knowledge sits within a support organization, if you have one, just because they're hearing both the blemishers as well as the praises of the product on a daily basis, and typically at a much higher v…”

“Those that are coming in that are great hires are asking really high quality questions, and they're not just asking them of their team. They're going on a frickin fact-finding mission cross-functionally, and they're building relationships to go and do it. And …”

“Asking somebody to solve your company's problems on the fly in real time is broadly not setting anybody up for success.”

“I'm a big believer that whoever the hiring manager is, whether that is the CEO, whether that's going to be another member, like there should be a very much like fifty-fifty split in terms of time of getting to know one another and feeling out the two-way stree…”

“I think the recording of calls Is actually where the most value can be had. And only because it's so rare in my experience that the founders are actually recording that and then making it available to the rest of the employee base because it's really personal …”

“There's like an eighty-twenty value approach here, absolutely, of who are the folks that you've engaged with where there's just been an unlock. They get it. Like, I think in most companies, you find that there's going to be certain customers that just, that th…”

“Particularly when we are using data effectively as our sales team, which means that we're trying to talk to heavily engaged users, power users, if you will, those that have the potential to be champions internally like to ask. What's preventing you from sharin…”

“I refer to our early sales team as workflow therapists. Like, lay on the couch. Tell me all your problems. Like, let's understand, like, there has to be an innate reason of why has someone individually gone and signed up for your product and inserted it into t…”

“Loom has only had a sales team for two years at this point, so relatively nascent. Loom has had customers and users, which we've been monetizing for more years than that, roughly four years.”