Taylor: Customer support is the best product knowledge source for sales reps
Sam Taylor · Sam Taylor: How I Became VP of Sales at Loom; Lessons from Dropbox | 20VC #908 · 20VC with Harry Stebbings · Jul 21, 2022 · at 46:26
Sam Taylor, VP of Sales & Success at Loom, highlights customer support teams as an essential resource for onboarding sales representatives.
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“I think a center of absolute unbelievable treasure trove of knowledge sits within a support organization, if you have one, just because they're hearing both the blemishers as well as the praises of the product on a daily basis, and typically at a much higher volume than any other customer facing team.”
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