customer support

“I would say the two main ones are sort of customer support and relatedly trust and safety, so ensuring that people aren't selling fraudulent items, and then core platform.”

“I think a center of absolute unbelievable treasure trove of knowledge sits within a support organization, if you have one, just because they're hearing both the blemishers as well as the praises of the product on a daily basis, and typically at a much higher v…”

“In vault up until very late stages, every single employee, even in customer support was a stockholder of vault or shareholder or an option holder of vault.”

“It's moving into core budget for customer support, for instance, where like areas where the application of AI is pretty obvious. It's definitely moving into core budgets.”

“I always say to everyone, hey, put everyone in support for two weeks minimum. Just hear the pain points. Hear what they want. Hear what they don't like. Just hear everything. It's the best way to do it.”

“Seb at Clon has fired 700 people in customer support.”

“Other than coding, which is the InfraPlay, at the app level, I think customer support, customer success is the number one use case for AI, because it's just so obvious. You have lots of people answering phone calls, answering emails. You can do it all with AI.…”

“I think the transfer is pretty high in areas like customer support copywriting SEO, like some of these marketing related areas.”

“I think customer support is uninvestable today, and I get so much shit on Twitter for this, because everyone shits on them, but I'm like, Sierra and Dakagon, obviously two market leaders in terms of brand, and how much money they've raised, and you've got 16 p…”

“We do customer support, and the majority of our customers starts with customer support, and we make an absolute ton of money on that.”

“Customer support will not be using frontier models.”

“People may not realize, but customer support is already in this phase. I call it the autopilot category. You have already a billion dollar in AR in this category where outcomes are solved.”

“I think a huge amount of money is going to get burning customer support.”