Ruinous Empathy
topic on 3 shows · 4 statements across 3 episodes
Founder's Journal 
Lenny's Podcast 
20VC
4 statements about Ruinous Empathy, every show
Scott: 90% of leaders make 90% of their mistakes in ruinous empathy
“I would say 90% of us make 90% of our mistakes in that ruinous empathy bucket. It's by far and away the most common problem”
Scott: Withholding critical feedback from underperformers causes top performers to quit
“If I didn't fire Bob, I was gonna lose all my best performers, because not only had it been unfair to Bob not to tell him, I also had been unfair to everyone on the team and they were frustrated. Their deliverables were late because his deliverables were late.…”
Lieberman: Most managers fall into the "ruinous empathy" quadrant
“I think most managers fall in this quadrant.”
Scott: 85% of workplace relationship mistakes stem from ruinous empathy
“This is the most common mistake, this is, I would say, 85% of mistakes in relationships at work get made when you do care personally, and you do actually show you care personally, but because you're so worried about the other person's feelings or whatnot, you …”