Customer Support Software

topic on 2 shows · 3 statements across 3 episodes

Top Founders 20VC

3 statements about Customer Support Software, every show

20VC Prediction Not checkable as stated
Lemkin: Classic CS and CX software won't exist in 24 months
“Classic CS and CX won't even exist in 24 months. There's really no, there'll be commodity cheap products But we won't even need it. It's already dying and merging into marketing, sales, every, everything's becoming one agent.”
Jason Lemkin Aug 27, 2026 ▶ 1:23:32 Anthropic's $30T Assumption & OpenAI Confirms IPO | Why Customer Service & Robotics are Overinflated
20VC Prediction Held up
Stebbings: AI model providers will displace customer support software startups
“I do think, sorry, I do think, like, I think you're going to come for customer support, and I wouldn't want to be in that category.”
Harry Stebbings Feb 21, 2026 ▶ 48:18 OpenAI's Codex Lead: Why Coding as We Know It is Over · 20VC with Harry Stebbings
TOP FOUNDERS Assertion Partly supported
TestBox Integrates Vendors Representing Over Half of the Customer Support Market
“So we've got about six on the platform at the moment, three more in discussion, but we've got more than 50% of the market share of the top platforms already partnered in and integrated with us.”
Sam Senior Nov 10, 2021 ▶ 2:25 Testbox Lets You Try Software Without Sales Calls, Landed 1st Customer, $2.7m Raised at $12m Post Money Cap

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